- Art: Sketching/Painting
- Music: Dance, Singing and playing the Keyboard/Guitar
- Road Trips
- I enjoy cooking for friends and family gatherings
Sweedle Pinto
Toronto,Canada
Summary
Operations-focused professional with a proven track record of driving efficiency, solving complex problems, and delivering seamless client experiences. Known for being highly systems-savvy and confident with numbers, I thrive in dynamic, high-pressure environments where adaptability and precision matter. I'm excited to bring my skills in coordination, analysis, and cross-functional teamwork to new industries and challenges.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Group Coordinator
Hotel X Toronto
05.2023 - 08.2025
- Coordinated end-to-end logistics for corporate group stays and events, liaising with Sales, Ops, F&B, and vendors for seamless execution
- Managed room blocks, dining, AV, and billing with a focus on accuracy and timelines
- Reconciled folios, verified charges, and processed commission invoices for finance approval
- Created event documentation: group resumes, rooming lists, pick-up, commission, and attrition reports
- Served as primary client contact, resolving issues and ensuring clear, professional communication
- Led weekly cross-functional meetings to align teams and ensure readiness
- Handled 20–30 group events simultaneously during peak seasons, upholding high service standards
Reservations Agent
Hotel X Toronto
11.2022 - 05.2023
- Handled 30+ daily calls and 60+ emails for reservations, securing deposits and monitoring for fraud prevention.
- Assisted with group arrivals and VIP logistics, ensuring professional service delivery.
- Prepared daily inventory and pick-up reports to support revenue forecasting.
- Assisted upselling various room packages, spa services, room categories and detailed itineraries.
Front Office Manager
ITC Kohenur
02.2018 - 09.2021
- Managed end-to-end logistics for corporate group stays and events, coordinating with internal teams and vendors
- Oversaw room blocks, dining, AV, billing, and finance reconciliation with precision and timeliness
- Produced detailed event documentation and reports to support execution and performance tracking
- Acted as main client contact, resolving issues and ensuring smooth communication
- Led weekly cross-functional meetings and successfully handled 20–30 concurrent groups during peak periods
Management Trainee
Hotel X Toronto
07.2016 - 02.2018
- Rotated through Reservations, Events, and Sales teams, supporting event planning, vendor management, and post-event reporting.
- Assisted with pre-opening process documentation and SOP development for ITC Kohenur.
- Supported execution of formal corporate dinners and CME-style events, including menu planning and client servicing.
- Trained in multiple ITC properties across India among various Departments as well.
Education
Post Graduate - Hospitality Management
04.2023
- Graduation Dean's List, [Semester 3, 2022]
- Business Plan [Semester 3 - 2022], Leader and collaborator | The project required us to create a brand and plan the sourcing, materials, manufacturing, budgeting and marketing structure - Capstone Project
Bachelors - Mass Media
04.2016
- Organiser, Placement Club, 2014 to 2016
- Planner and treasurer, Student Council, 2013 to 2016
- Honour Roll - Film Review and Analysis, Semester 2, 2014
Skills
- Operations Management
- Tools & Systems: Opera Cloud PMS, Salesforce, SAP, OTA Extranets, MS Office (Excel, PowerPoint, Word and teams), Envision (fast learner of new platforms)
- Report compilation and analysis
- Meeting coordination, Organization skills
- Cross-Functional Team Collaboration
- Problem Solving & Decision Making
- Adaptability in Fast-Paced Environments
- Customer relationship management (CRM)
Certification
- Research Recognition: Completed a detailed report with a special team on collating the importance of Travel Agent ratings for Luxury Collection Hotels with emphasis on Quality, quantity and level of Contributors sharing their feedback - 2017
- Certifications in Healthcare Administration:
- MS-Excel and Advanced Excel –LinkedIn (2022)
- Business Plan – LinkedIn (2022)
- AODA
- First Aid
- OSHA
Interests
Timeline
Group Coordinator - Hotel X Toronto
05.2023 - 08.2025
Reservations Agent - Hotel X Toronto
11.2022 - 05.2023
Front Office Manager - ITC Kohenur
02.2018 - 09.2021
Management Trainee - Hotel X Toronto
07.2016 - 02.2018
Lambton College - Post Graduate, Hospitality Management
St. Xaviers’ College - Bachelors, Mass Media
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