Swedha Sankara Pillai
Scarborough,Canada
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Logical Customer Service /Technical support engineer with more than five years of experience delivering customized solutions to boost business operations. Expert at translating plans for business growth and specific needs into improved system designs. Employed knowledge of new technologies to suggest improvements to existing systems and new hardware. Proven to work closely with coworkers for effective data management. Skilled in document digitization, office modernization and data organization for enhanced productivity.
Overview
10
10
years of professional experience
Work History
Processing Specialist
Krispy Kreme Doughnuts Inc
09.2022 - 02.2024
- Contributed to team success by consistently meeting or exceeding productivity targets and quality standards.
- Collaborated with cross-functional teams to address complex issues and develop solutions that improved overall operations.
- Provided exceptional customer service by resolving inquiries and addressing concerns promptly and professionally.
- Managed multiple priorities effectively, ensuring all tasks were completed accurately within established deadlines.
- Served as a mentor to junior team members, providing guidance and support for their professional growth and development.
- Developed comprehensive knowledge of industry-specific regulations, ensuring all processed materials adhered to relevant guidelines.
- Completed coverage by delivering policies, planning future follow-up conversations, and evaluating needs.
IT System Analyst
Sangeetha Engineering Private Ltd.
01.2018 - 03.2022
- Review current IT systems, such as network, software and hardware features for any errors or issues
- Collaborate with employees and department heads to determine which system requirements are necessary to remain efficient
- Build new systems that address and fix any issues shown in the current systems
- Create analysis reports that represent the cost-benefit of any proposed upgrades
- Assist the IT team in implementing any new system that was recently drawn up and approved
- Test and troubleshoot any recently implemented plans to ensure they're operating efficiently
- Instruct other employees on how to use these new systems through training programs and documents
Technical Support Engineer
Calex Marine And Industrial Services Private Ltd.
07.2014 - 12.2017
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Developed comprehensive troubleshooting guides for internal use, improving team knowledge and performance.
- Maintained clear communication channels with clients throughout the troubleshooting process, ensuring transparency and trust.
- Collaborated with cross-functional teams to develop solutions for recurring technical problems.
- Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
Education
PG Diploma in - Cloud Computing For Big Data
Lambton College
Toronto, ON03.2024
Bachelor's in - Information Technology
SUN College of Engineering And Technology
Tamilnadu, India04.2014
Skills
- Data Validation
- Business process reengineering
- Adobe Acrobat expert
- Microsoft Excel
- Administrative Support
- Data Management
- Team Collaboration
- Time management abilities
- Microsoft Office
- Excellent Communication
- Data Review and Verification
- Organizational Skills
- Workflow Optimization
Accomplishments
- Participated National level workshop in the Robotics championship.
- Presented a paper entitled Robotics held in the technical symposium.
- Presented a paper in the 8th national level technical symposium on intelligent science and Technology entitled secure payment scheme using multi-hop wireless network organized by the Department of computer science and Technology.
- Presented a paper entitled secure payment scheme using multi-hop wireless Network at the 6th international conference on Intelligent Science and Technology.
- Done summer training in PHP at Orange Dice Solution from 24th June 2013 to 28th June 2013
Languages
English
Full Professional
Tamil
Full Professional
Hindi
Professional Working
Malayalam
Native or Bilingual
Timeline
Processing Specialist
Krispy Kreme Doughnuts Inc
09.2022 - 02.2024
IT System Analyst
Sangeetha Engineering Private Ltd.
01.2018 - 03.2022
Technical Support Engineer
Calex Marine And Industrial Services Private Ltd.
07.2014 - 12.2017
PG Diploma in - Cloud Computing For Big Data
Lambton College
Bachelor's in - Information Technology
SUN College of Engineering And Technology
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