Swedha Sankara Pillai
SCARBOROUGH,Ontario
Summary
Experienced IT system analyst and Attentive Quality Engineer always ready to step in and correct production weaknesses or faults. Provides limitation of liability by applying exceptional foresight and forecasting techniques to all proposed designs and manufacturing processes. Faithful provider of streamlined and profitable development streams.
Overview
7
7
years of professional experience
Work History
Quality Engineer
Eurospec Tooling
01.2023 - 06.2023
- Performed data analysis to identify root causes of quality issues and developed corrective actions.
- Analyzed customer complaints and feedback, conducted investigations, and implemented appropriate corrective actions.
- Developed and maintained Quality Assurance procedures in accordance with ISO 9001 standards.
- Assisted in the design and implementation of new processes for improved product quality.
- Reviewed engineering drawings, process specifications, test requirements, inspection plans, and other technical documents for accuracy.
- Conducted internal audits to ensure compliance with regulatory requirements and company policies and procedures.
- Evaluated supplier performance against established criteria such as quality standards, delivery times, cost targets.
- Monitored production activities to ensure conformance to established methods and procedures.
- Provided guidance in the development of sampling plans for incoming material inspections.
Quality Inspector (Part Time)
Eurospec Tooling
02.2022 - 12.2022
- Enhanced product quality by conducting thorough inspections and identifying areas for improvement.
- Reduced defects in production by implementing meticulous inspection processes and protocols.
- Collaborated with manufacturing team to ensure consistent quality standards across all products.
- Developed and maintained comprehensive documentation for quality control procedures, increasing efficiency and transparency.
IT System Analyst
Sangeetha Engineering Pvt.Ltd
Ernakulam, Kerala
03.2016 - 05.2021
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Planned and completed group projects, working smoothly with others.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Education
PG Diploma in Cloud Computing - Information Technology
Lambton College
Toronto, ON12-2023
Bachelor of Science - Information Technology
SUN College of Engineering
Tamilnadu, India04-2014
Skills
- Troubleshooting And Diagnosis
- Corrective Action Implementation
- Process Improvement Design
- Problem Simulation And Resolution
- Quality Management System Compliance
- Quality Assurance Requirements
- Quality Improvements Implementation
- Performance Improvement Programs
- Engineering Documentation
Affiliations
- Participated in a National level workshop in the Robotics championship.
- Presented a paper entitled Robotics held in the technical symposium.
- Presented a paper in the 8th national level technical symposium on
intelligent science and Technology entitled secure payment scheme using
multi-hop wireless network organized by the Department of computer
science and Technology. - Presented a paper entitled secure payment scheme using multi-hop
wireless Network at the 6th international conference on Intelligent
Science and Technology. - Done summer training in PHP at Orange Dice Solution from 24th June
2013 to 28th June 2013
.
Timeline
Quality Engineer
Eurospec Tooling
01.2023 - 06.2023
Quality Inspector (Part Time)
Eurospec Tooling
02.2022 - 12.2022
IT System Analyst
Sangeetha Engineering Pvt.Ltd
03.2016 - 05.2021
PG Diploma in Cloud Computing - Information Technology
Lambton College
Bachelor of Science - Information Technology
SUN College of Engineering
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