Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Swayam Madaan

Windsor,ON

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Customer Service Representative

DYLAN SMITH
09.2023 - 12.2023
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Data Entry Clerk

Jio Office
01.2023 - 08.2023
  • Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
  • Increased team efficiency by training new data entry clerks on company software, processes, and best practices.
  • Streamlined workflow with automation techniques, reducing manual input time and minimizing potential for human error.
  • Expedited data entry tasks through the use of keyboard shortcuts and customized software tools.

Education

UNDER DRADUATE DIPLOMA - Tourism -Travel Studies

SAINT CLAIR COLLEGE
Windsor, ON
04.2025

Skills

  • Scheduling
  • Call Management
  • Paperwork Processing
  • Information Security
  • Data Collection
  • Data Entry

Languages

English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Full Professional
French
Professional Working

Certification

CUSTOME SERVICE EXCELLENCE

SECURITY GUARD LICENCE

CPR CARD LEVEL(B AND C)

FIRST AID AED

SMART SERVE

Timeline

Customer Service Representative

DYLAN SMITH
09.2023 - 12.2023

Data Entry Clerk

Jio Office
01.2023 - 08.2023

UNDER DRADUATE DIPLOMA - Tourism -Travel Studies

SAINT CLAIR COLLEGE

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Swayam Madaan