Swati Bhansali
Sarnia,Ontario
Summary
Enthusiastic postgraduate student with 2 years of experience in customer service industry. Strong communication, analytical, organizational and problem solving skills which will facilitate accounting support in a fast paced environment with potential for growth.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer service associate
Tim Hortons
Sarnia
11.2022 - Current
- Executing all tasks assigned by team leader or manager diligently, on schedule, and to highest standard
- Ability to follow Tim Hortons policies and procedures.
- Providing excellent customer service to retain customers.
- Processed customer orders accurately and efficiently.
- Provided information about products and services available to customers.
Cashier and customer service associate
Marshalls and Homesense
Sarnia
10.2022 - 12.2023
- Maintained and awarded a positive rapport with customers while addressing all questions and concerns
- Achieved best customer service provider of month Award for month of October.
Customer Service Representative
Tim Hortons
Ottawa
01.2022 - 09.2022
- Accomplished 100% scores in Work Health and Safety Program for work related hazard protection
- Managed cash software and processing payments for orders.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Front Desk Associate
Radisson Blu Hotel
Udaipur, India
01.2020 - 04.2020
- Streamlined and supervised national business events at hotel business center during meetings
- Led Check-in and check out of hotel guests
- Sustaining a good customer relationship management.
- Maintained daily records of all transactions, including payments and cancellations.
- Monitored lobby activity throughout shift to ensure safety of guests and staff members.
- Handled various administrative tasks such as filing paperwork, entering data into computer systems, photocopying documents.
Front Desk Associate
Shangri La Eros Hotel
New Delhi, NCR
01.2018 - 10.2018
- Organized and managed national business events at hotel business center during meetings
- Achieved award for best reviews for online website for good customer service for year 2019.
- Answered phones, booked reservations, and responded to inquiries from customers.
- Maintained daily records of all transactions, including payments and cancellations.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Education
BUSINESS MANAGEMENT INTERNATIONAL BUSINESS -
Lambton College
09.2023
BACHELOR OF HOTEL MANAGEMENT -
Amity University
09.2020
Skills
- Ability to interact professionally, cooperatively and maintain effective rapport with co workers
- Well organized and efficient with detail orientation and self motivation
- Analytical, problem solving and critical thinking skills
- Versatile skill set with experience in customer service, hotel management and sales
- Remarkable interpersonal, negotiation and mediation skills
- Ability to work in a diverse team environment
- Ability to use Microsoft Outlook (MS Word, MS Excel)
- Customer Support
- MS Office proficiency
Certification
- WHSA (Work Health and Safety Awareness certification)
- 2018, International Tourism conference alumni
- Smart Serve Ontario License
Accomplishments
- Attained 100% score in Work Health and Hazard training, 2022
- Succeed in receiving a CAD $3000 scholarship at Lambton college, Sarnia, 2022
- Volunteered at Bird Saving camp, 2018
- Certificate attained for International Tourism Conference held at Amity University, Rajasthan, 2017
Core Competences
- Problem solving
- Organizational and time management skills
- Teamwork
- Customer service
Volunteer Experience
- UMEED, Jaipur, Rajasthan, 05/2017, 01/2024
- Prayas, Delhi, NCR, 10/2019, 02/2021
References
- Karent Atkins, Manager at Tim Hortons, 1441 Confederation St, Sarnia, ON, N7S 5N9, (519) 337-1995
- Kateryna Davletshyna, Finance Advisor at TD bank, Ottawa, n. 0354
- Anna Vesikari-Metcalfe, Faculty, International Business school at Lambton College, anna.vesikari-metcalfe@lambtoncollege.ca, Sarnia
- Prajwal Dugar, Human Resource Manager, Shangri la Eros hotel, New Delhi
Timeline
Customer service associate
Tim Hortons
11.2022 - Current
Cashier and customer service associate
Marshalls and Homesense
10.2022 - 12.2023
Customer Service Representative
Tim Hortons
01.2022 - 09.2022
Front Desk Associate
Radisson Blu Hotel
01.2020 - 04.2020
Front Desk Associate
Shangri La Eros Hotel
01.2018 - 10.2018
BUSINESS MANAGEMENT INTERNATIONAL BUSINESS -
Lambton College
BACHELOR OF HOTEL MANAGEMENT -
Amity University
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