Swati Verma

• Enhanced team collaboration with the establishment of clear communication channels and guidelines.
• Facilitated smooth operations by maintaining updated inventory records, anticipating supply needs, and placing timely orders for essential materials.
• Controlled resources and assets for department activities to comply with industry standards and government regulations.
• Developed detailed plans based on broad guidance and direction.
• Arrange meetings for the clients with appropriate departments.
• Answered inbound calls from clients and directed them to the relevant department.

ACHIEVEMENTS:

Appreciated my hard work and duties I performed with extra effort and put extra hours into an organization with a positive attitude.

Appreciate my invaluable services and my performance during the COVID-19 period while working from home.

Joined as Associate (Band Level 1) and promoted as Sr Associate (Band Level 2). Worked in DLG Process (UK Based insurance recoveries domain), for non-fault clients to recover the cost incurred in repairing the vehicle. Managed unbound and outbound calls.

Achievements:

Awarded as a focused handler toward my goal which seems in overall performance, delivered effectively with 100% quality in Q2.

Awarded for exceeding my targets and delivering 100% Quality for a continuous 7 months.

Assigned with additional work as ready to take initiative:

Working as an Internal Auditor for process and secured a 30% error rate.

Taken responsibility of mentoring my colleagues after 06 months in production.

Assigned additional project work from the Onshore team to handle the backlog cases.

Appreciate for always answering additional inbound calls apart from the target.