Summary
Overview
Work History
Skills
Certification
Awards
Timeline
Generic

SWATI ROUT

Fremont,CA

Summary

Results-driven leader with over 18 years of experience in Product and Enterprise IT, specializing in customer solutions management and technical implementations for PayPal's strategic global partners (>$20B TPV). Proven expertise in aligning product, engineering, and sales teams to deliver innovative, high-impact solutions. Renowned for driving critical projects, designing scalable products, and consistently earning recognition as a top performer. Seeking to leverage strategic vision and problem-solving skills to fuel the success of a dynamic, growth-focused organization.

Overview

19
19
years of professional experience
5
5

Certifications

Work History

Sr Integrations Lead

PayPal
05.2018 - Current
  • Lead complex and custom integrations for Global partners of PayPal. Technical subject matter expert for all technical matters from solution design, and implementation to troubleshooting and triaging production issues.
  • Lead post-sales engineering support to the account team and solution discovery discussions. Provide strategic guidance and direction to Partners on PayPal's product offerings.
  • Developed tailored solutions for key clients, resulting in increased client retention and upselling opportunities.
  • Enhanced customer satisfaction by developing and implementing effective solutions for complex issues.
  • Created a knowledge base for the support team, reducing time spent researching answers to common questions.
  • Ensured compliance with industry standards by maintaining up-to-date knowledge of trends and regulatory requirements.
  • Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.

Staff Software Engineer

Financial Engines
06.2013 - 05.2018
  • Led engineering effort to develop a fee micro-service that would calculate user fees for a given user information
  • Built a fee data mart to analyze and enable reporting on fee data residing in dynamo db
  • Led data load team responsible for implementing customizable solutions for various providers, employing REST and batch processes with multithreading, and utilizing Tidal agents
  • Led design and development effort of the new financial planning system to enable financial planning for plan participants
  • Participated as a panelist in interviews, contributed to the onboarding process, and provided mentorship to new hires

Sr. Software Engineer

Pelco , Schneider Electric
01.2013 - 06.2013
  • Implemented various UI features of the system manager web
  • Formulated and performed the unit testing and integration testing on the enterprise product

Staff Software Engineer

India Software Labs, IBM
08.2010 - 08.2011
  • Developed web-based tag cloud widget, internationalization, and accessibility features using JSP and AJAX

Sr. Software Engineer

Serus Corporation
08.2008 - 08.2010
  • Designed and developed features for the IOM product suite - Order management and WIP (work-in-progress) modules using the struts framework

Software Engineer

Collabera Solutions Pvt Limited
07.2006 - 08.2008

Skills

  • Java fundamentals
  • Java servlets and JSP
  • Spring technologies
  • Troubleshooting
  • Monitoring tools
  • Incident response
  • Capacity planning
  • Technology support
  • API development
  • AWS developer ( IAM,Lambda, cloud formation, CloudFront, s3, athena)

Certification

AWS Certified Developer, 01/01/18

Awards

  • Leadership excellence at PayPal, 01/01/23
  • Key Talent Award at PayPal, 01/01/21
  • Multiple cash spot awards at PayPal, 01/01/18 - Present

Timeline

Sr Integrations Lead

PayPal
05.2018 - Current

Staff Software Engineer

Financial Engines
06.2013 - 05.2018

Sr. Software Engineer

Pelco , Schneider Electric
01.2013 - 06.2013

Staff Software Engineer

India Software Labs, IBM
08.2010 - 08.2011

Sr. Software Engineer

Serus Corporation
08.2008 - 08.2010

Software Engineer

Collabera Solutions Pvt Limited
07.2006 - 08.2008

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