Swati
Canada
Summary
Results-driven Certified Scrum Master (CSP-SM) and SAFe 6.0 PO/PM with 4 years of experience driving Lean-Agile delivery and over 8 years in software development. Proven track record of leading Agile transformations in IT operation & network technology, facilitating SAFe ceremonies, and enabling cross-functional collaboration to deliver business value. Skilled in Agile coaching, stakeholder engagement, Recruitment Process management, budgeting analysis, service desk ticket/escalation point of contact, PI Planning, backlog refinement, and continuous flow optimization. Passionate about building high-performing, self-organizing teams, improving Agile maturity, and using metrics to drive transparency, predictability, and continuous improvement in enterprise environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Scrum Master/Project Coordinator
Miipe - BELL Canada
06.2025 - Current
- Drove SAFe Agile adoption, enhancing Agile maturity, providing timely feedback, ensuring effective resource allocation in a team.
- Coached team members in Scrum practices, cross-functional collaboration, and self-organization principles.
- Execute financial analysis, budgeting, and forecasting.
- Worked with Product Owner on defining the road maps for delivering best solutions.
- Build a highly skilled team with conducting the interviews for right candidates and helping in the recruitment process, ensuring smooth onboarding/offboarding of an employee.
- Being a first point of contact for clients in case of escalations.
- Experience managing teams of technical employees while working on Service Desk tickets.
- Execute coding, invoicing processes for multiple vendors and timesheet management on SAP.
- Strong leadership and facilitation skills - analytical, creative and business focused problem solver.
- Partnered with leaders on the delivery of system and/or process training and change management.
- Drove SAFe Agile adoption, leading to a 30% increase in team Agile maturity and 20% gain in productivity.
- Reduced sprint cycle times by 20% and improved on-time feature delivery by 25% through backlog grooming and effective sprint planning.
- Partnered with Product Owners to manage backlogs, refine user stories, and facilitate PI Planning, aligning technical output with business goals.
- Optimized Sprint Performance by improving sprint completion rates by 25% through better backlog prioritization, management and agile coaching.
- Strengthened stakeholder collaboration, reducing clarification delays by 30% and enhancing transparency.
- Coached team members in Scrum practices, cross-functional collaboration, and self-organization principles.
- Collaborated with architects and developers to define story acceptance criteria and ensure delivery of technically sound solutions.
- Implemented Power BI dashboards to track team velocity and performance, improving release predictability by 10%.
Scrum Master
Bell Canada
10.2021 - 02.2025
- Led 3 Scrum cross functional teams of 6-9 members developing network security applications using Agile and SAFe practices.
- Led Agile transformation initiatives, driving adoption of SAFe principles across teams and increasing Agile maturity, helped delivery managers to deliver the best product to clients.
Full Stack Developer (Parallel Role)
Bell Canada
10.2021 - 02.2025
- Specialized in back-end web services with Python Django & Flask and front-end (React.js, Vue3).
- Built and optimized RESTful APIs using Python (Django, Flask) for web services, ensuring smooth data flow and integration.
- Developed dynamic front-end applications with React.js and Vue.js, enhancing UI/UX performance.
- Provided technical mentoring and support to developers, especially during Agile sprints and planning.
- Conducted unit testing and debugging, reducing post-release defects and improving system reliability.
- Contributed to Agile ceremonies and supported backlog grooming alongside the Scrum Master role.
Senior Software Developer
Tata Consultancy Services (Morgan Stanley client)
09.2019 - 10.2021
- Agile-driven Full-Stack Developer specializing in scalable web applications and backend services.
- Delivered high-quality software by following Agile methodologies in 14-day sprints, ensuring timely and iterative releases.
- Worked in Agile teams delivering backend services and web applications using Python (Flask).
- Reduced production issues by 30% via proactive debugging and regression testing.
- Enhanced software quality by conducting unit testing and regression testing, leading to a 15% decrease in post-release defects.
- Gathered and analyzed business and technical requirements, ensuring 100% alignment with project objectives.
- Improved sprint planning accuracy by 20% through better user story refinement and Agile collaboration.
- Facilitated sprint ceremonies and collaborated with POs to improve backlog quality and velocity when needed.
Senior Software Developer
Net Solutions
10.2015 - 05.2019
- Participated in Agile sprints for backend service development using Django and CI/CD.
- Led backend development for web services and admin management using Python - Django Framework, reducing system downtime by 25%.
- Implemented microservices to create RESTful APIs, enhancing API response time by 40%.
- Collaborated with business analysts to gather and define requirements, reducing project rework by 20%.
- Researched and implemented new technologies, improving system performance by 15%.
- Provided technical leadership and code reviews to junior developers.
- Assessed and managed functional and non-functional requirements and ensure that they are addressed with the technical solution.
- Assisted in backlog refinement and retrospectives, leading to a 30% improvement in sprint success rate.
Android Developer
Click Labs Pvt. Ltd.
07.2013 - 10.2015
- Developed and enhanced Android applications following both Agile and Waterfall SDLC, ensuring timely and high-quality delivery using Eclipse and Android Studio.
- Participated in Scrum Meetings, collaborated with QA and design teams to develop & deliver Android apps.
- Developed reusable components, increasing productivity and reducing duplication by 30%.
Education
MCA - Master of Computer Applications - undefined
Punjab University
India01.2013
BCA - Bachelor of Computer Applications - undefined
Punjab University
India01.2010
Skills
- Agile & Scrum Practices: Scrum SAFe 60 Agile Coaching Kanban PI Planning Sprint Execution Retrospectives Lean Portfolio Management Agile Release Trains(ARTs) Hiring Process Management
- Team & Stakeholder Leadership: Team Empowerment Stakeholder Engagement Cross-functional Collaboration Change Enablement Continuous Improvement Service Desk Ticket Management
- Agile Metrics & Tools: JIRA Confluence Miro Team Retro Power BI Velocity Burndown Charts
- Technical Foundation: RESTful APIs Microservices Python (Django, Flask) CI/CD Elasticsearch Kafka PostgreSQL
Certification
- SAFe 6 Product Owner/Product Manager (2025) Scaled Agile, Inc.
- Certified Scrum Professional - ScrumMaster (2023) Scrum Alliance, Inc.
Timeline
Scrum Master/Project Coordinator
Miipe - BELL Canada
06.2025 - Current
Scrum Master
Bell Canada
10.2021 - 02.2025
Full Stack Developer (Parallel Role)
Bell Canada
10.2021 - 02.2025
Senior Software Developer
Tata Consultancy Services (Morgan Stanley client)
09.2019 - 10.2021
Senior Software Developer
Net Solutions
10.2015 - 05.2019
Android Developer
Click Labs Pvt. Ltd.
07.2013 - 10.2015
MCA - Master of Computer Applications - undefined
Punjab University
BCA - Bachelor of Computer Applications - undefined
Punjab University