Swati Patel

Billing & Financial Operations

• Managed and resolved complex billing concerns, ensuring transparency and improving patient understanding of charges, discounts, and payment options.
• Conducted detailed audits of billing data to ensure compliance with hospital policies and financial procedures, enhancing invoice accuracy.
• Collaborated with finance and billing departments to identify discrepancies and streamline invoicing processes.
• Supported financial planning efforts by analysing patient payment trends and generating monthly billing performance reports.
  
  Customer Service & Issue Resolution
• Delivered exceptional service via face-to-face and phone interactions, building rapport and maintaining a high standard of care.
• Identified and resolved patient inquiries and complaints with empathy and efficiency, contributing to increased customer satisfaction.
• Recognized by leadership for strong problem-solving skills and ability to de-escalate concerns promptly and professionally.
• Proactively identified service issues and suggested solutions to close gaps and improve service delivery.
  
  Team Collaboration & Reporting
• Acted as a liaison between patients and internal departments including Clinical, Front Office, F&B, Housekeeping, and Security to ensure quick resolution of patient grievances.
• Facilitated and analyzed monthly patient feedback reports; presented insights to management to support service enhancement strategies.
• Conducted data analysis and research projects to support strategic planning, resource allocation, and internal process improvement.
• Delivered clear, concise reports on service metrics and operational performance to management and team leads.

• Conducted a comprehensive financial and operational analysis of William John’s Pizza within the Quick Service Restaurant (QSR) industry.
• Analyzed customer behavior patterns across demographics (gender, age, dining frequency) to assess the impact of key QSR attributes on decision-making.
• Assessed financial performance and operational efficiency to identify cost-saving opportunities and revenue growth potential.
• Delivered data-driven recommendations to enhance customer experience and improve business profitability.
• Evaluated trends and variances in financial data compared to strategic benchmarks and goals.
• Proposed process improvement initiatives aimed at reducing costs and increasing operational efficiency.
• Conducted industry research and market analysis to align business strategies with current economic and consumer trends.
• Supported the development of long-term business plans with actionable insights drawn from financial modelling and scenario analysis.