Swati Pal

British Telecom

Gurugram, Haryana

10.2021 - 02.2025

Maintained accurate records of customer interactions, transactions and comments in the database system.
Assisted with customer inquiries related to product information, order status, returns and exchanges, billing issues and more.
Promoted available products and services to customers during service, account management and order calls.
Performed follow-up calls to customers regarding their inquiries or orders.
Tracked customer complaints and followed up to ensure resolution was achieved.
Consulted with customers regarding needs and addressed concerns.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Processed orders accurately and efficiently in accordance with company policies.
Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Contacted supervisor immediately when issues required escalation to avoid lost revenue.
Communicated effectively with team members to ensure timely response times for customers.
Answered questions from customers by phone and email, offering company details, and policy information as requested.
Explained benefits and advantages of different product and service offerings to customers.
Led on- and off-site customer support teams across multiple time zones.
Resolved customer complaints in a timely manner while maintaining professional attitude.
Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.