Swati Gupta
Vancouver,British Columbia
Summary
A self-starter with extensive financial expertise in investment funds and retail banking. My success is rooted in my strong interpersonal skills and solid customer relations experience, supported by excellent verbal and written communication skills. Excel in leadership and staff management, demonstrating exceptional efficiency in handling cash transactions. Computer proficient, highly organized, self-driven, and possess strong problem-solving and time management skills. Fluent in English, Hindi, and Punjabi, making me a versatile and valuable asset to any team.
Overview
26
26
years of professional experience
Work History
Retail & Customer Service Manager
Urban Villa
01.2005 - Current
- Extensive practical hands-on experience as the manger of small business
- Experienced in staff management, making staff schedules and explaining their jobs to them
- Increased revenue through market research and promotion
- Responsible for preparing orders, decision-making, finalizing prices, as well as placing purchase orders
- Displaying eye-catching merchandise to increase impulse purchasing thereby impacting sales
- Maintained product quality and managed inventory control.
Customer Service Manager
CIBC
01.1998 - 01.2004
- Handled huge clientele from all walks of life on a daily basis; resolved customer complaints and achieved high rate of success and customer satisfaction still maintaining professionalism towards the organization
- Managed, appraised the tellers and reported them to the Bank manager
- Innovated different sales ideas during promotional seasons
- Demonstrated superior communication and interpersonal skills through effectively dealing with the staff, customers and the management thereby representing my leadership skills independently as well as a part of the team.
Education
Master of Science -
CCS Meerut University
Meerut, India01.1997
Skills
- Top-notch proven leadership and staff management abilities interfacing with other store departments to ensure achievement of store objectives
- Committed to providing exceptional customer service thereby guiding the store staff developing a loyal customer base with a long record of customer appreciation
- An astute and multi-tasking leader with effective organization and planning skills; efficient time management abilities along with strong verbal and written communication skills
- Dynamic leader with ability to thoroughly understand SPLH principles and execute merchandising standards, manage and highly efficient in dealing with cash and handling cash transactions
- Computer proficient, organized, self driven leader with problem-solving and superior interpersonal skills
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Professional Working
Timeline
Retail & Customer Service Manager
Urban Villa
01.2005 - Current
Customer Service Manager
CIBC
01.1998 - 01.2004
Master of Science -
CCS Meerut University
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