Summary
Overview
Work History
Education
Accomplishments
Timeline
Generic

Swati Gaikwad

Summary

Seasoned bid management professional with 14+ years of expertise in tendering, pre-sales, and coordination. Proven success in stakeholder management, proposal development, and on-time, within-budget project delivery. Skilled in identifying business requirements and implementing client-centric solutions. Notably, I have successfully handled bids exceeding $30-40 million to date and played an integral role in managing teams of 7-10 individuals.

Overview

16
16
years of professional experience

Work History

Customer Service Representative

Infra Pipe Solutions
  • A leading manufacturer of large-diameter High-Density Polyethylene (HDPE) pipes (branded products: Sclairpipe and Weholite)
  • Responsible for managing quotations for the USA territory, valued at $100 million
  • Effectively managing quotations with prompt attention, overseeing the entire process from pricing to delivery, and ensuring timely and accurate information for securing new orders
  • Coordinating with production, shipping, and sales teams for effective order management
  • Utilizing IQMS software for quotation generation and reporting.

Performer

AWARDS AND HONOURS
  • Recognized as the standout performer at KRYFS Power Components Limited for successfully leading a pivotal role in the company's major projects
  • 6 H Values Award, 2013: Honored with the prestigious 6 H Values Award at KRYFS Power Components Limited, acknowledging exceptional contributions and adherence to the company's core values.

Customer Service Representative

Infra Pipe Solutions Limited
03.2023

Serving as a Customer Service Representative at Infra Pipe Solutions, a leading manufacturer of large-diameter High-Density Polyethylene (HDPE) pipes (branded products: Sclairpipe® and Weholite®). Responsible for managing quotations for the USA territory, valued at $100 million.

Ø Effectively managing quotations with prompt attention, overseeing the entire process from pricing to delivery, and ensuring timely and accurate information for securing new orders.

Ø Coordinating with production, shipping, and sales teams for effective order management.

Utilizing IQMS software for quotation generation and reporting.

Administrative Assistant

Suma Rao Professional Corporation
09.2022 - 03.2023
  • Administrative work for an Immigration firm
  • Co-ordination with the client globally and explain the immigration process
  • Follow up and retain clients with the firm through calls or WhatsApp messages
  • Webinar for the client through Zoom
  • One on One session with each client for a detailed process
  • Help them understand about documentation required for the process
  • Follow up on documentation
  • Maintain the MIS

Lead

KRYFS Power Components Limited
10.2012 - 04.2022
  • Contributed significantly to KRYFS Power Components, India's leading Transformer Core manufacturing company with a turnover of $160 million
  • Managed tenders exceeding $30-35 million over nine years
  • They supplied their transformers and transformer cores across the Globe
  • Tendering / Sales Profile:
  • Directed a pivotal role in the complete tendering process, overseeing from the initial search to the detailed submission
  • Assumed responsibility for the management of individual tenders, both offline and online, within the department, ensuring control over critical milestones throughout each submission
  • Actively engaged in pre-bid meetings, particularly in the commercial domain, contributing to the strategic positioning of tenders
  • Exercised leadership over a team of three, providing guidance and support at every stage of their work execution
  • Cultivated positive client relationships by actively addressing diverse customer queries
  • Operations Profile:
  • As the bid management department lead, directed precise work order formulation, ensuring alignment with customer specifications
  • Collaborated with cross-functional teams in planning production and dispatch strategies to meet customer requirements
  • Implemented effective follow-up mechanisms for timely manufacturing aligned with customer specifications
  • Coordinated inspections, demonstrating unwavering commitment to quality assurance
  • Managed transporter coordination for seamless material dispatch, adhering to bid management standards
  • Prepared and presented reports for monthly meetings, ensuring action items' diligent follow-up
  • Oversaw financial transactions, including overdue payments and security deposits, maintaining bid management protocols.

Officer

SCOPE T&M Pvt. Ltd
12.2008 - 10.2012
  • Engaged in corporate communication and tender preparation at SCOPE T&M Pvt
  • Ltd., a pioneering company in India specializing in the design of Test & Measurement products
  • Contributed to the supply chain extending to various parts of the world
  • Handled corporate communication responsibilities and prepared tenders for Test and measurement products
  • Conducted price comparisons with competitors and contributed to vendor approval documentation
  • Worked on project business and maintained MIS and reports.

Business Development Executive

Helix Pharma
04.2008 - 11.2008
  • As a Business Development Executive at Helix Pharma, a surgical product manufacturer, played a pivotal role in promoting the product range
  • Covered hospitals, nursing homes, path labs, and chemists, and engaged with healthcare professionals
  • Built and maintained strong customer relationships, ensuring regular contact and sales reporting.

Customer Care Executive

Reliance Communication ADA Group
09.2007 - 03.2008
  • Contributed to the telecommunication industry as a Customer Care Executive at Reliance Communication ADA Group
  • Verified customer application forms and provide information on mobile and internet services
  • Handled customer queries related to mobile and internet connections, ensuring timely resolution
  • Managed back-office entries into Reliance Communication portal systems.

Education

Graduate Certificate - Project Management

Algoma University
2023

PG Diploma - Marketing

IGNOU
2014

Bachelor of Science - Physics

Mumbai University
2007

Accomplishments

    Star Performer, 2017: Recognized as the standout performer at KRYFS Power Components Limited for successfully leading a pivotal role in the company's major projects.


    6 H Values Award, 2013: Honored with the prestigious 6 H Values Award at KRYFS Power Components Limited, acknowledging exceptional contributions and adherence to the company's core values.

Timeline

Customer Service Representative

Infra Pipe Solutions Limited
03.2023

Administrative Assistant

Suma Rao Professional Corporation
09.2022 - 03.2023

Lead

KRYFS Power Components Limited
10.2012 - 04.2022

Officer

SCOPE T&M Pvt. Ltd
12.2008 - 10.2012

Business Development Executive

Helix Pharma
04.2008 - 11.2008

Customer Care Executive

Reliance Communication ADA Group
09.2007 - 03.2008

Customer Service Representative

Infra Pipe Solutions

Performer

AWARDS AND HONOURS

Graduate Certificate - Project Management

Algoma University

PG Diploma - Marketing

IGNOU

Bachelor of Science - Physics

Mumbai University
Swati Gaikwad