Swati Chaudhari
Calgary
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Sitel Group
05.2022 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Technical Customer Support Specialist
Sutherland Global Services
08.2020 - 04.2022
- Recognized escalation needs and connected customers with advanced support staff.
- Worked within task management system to receive, manage and close support requests.
- Crafted intelligent, professional responses to emailed and web chat customer questions.
- Identified trends in client requests and helped management get ahead of ongoing problems.
- Managed fast-paced call center work to assist high volume of daily customers using multiple internal databases and systems.
- Troubleshot problems with software, hardware and networking for users.
Education
Computer System Technician
Humber College, Toronto, ON02-2020
Skills
- Building Customer Trust and Loyalty
- Customer Retention Strategies
- Efficient and Detail-Oriented
- Customer Data Confidentiality
- Calm and Professional Under
Pressure
- Upselling Products and Services
- Responding to Difficult Customers
- Technical Troubleshooting
- Service Schedule Coordination
- Troubleshooting Network Issues
Timeline
Customer Service Representative
Sitel Group
05.2022 - Current
Technical Customer Support Specialist
Sutherland Global Services
08.2020 - 04.2022
Computer System Technician
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