Summary
Overview
Work History
Education
Skills
Timeline
Generic

Swati Chaudhari

Calgary

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Sitel Group
05.2022 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.

Technical Customer Support Specialist

Sutherland Global Services
08.2020 - 04.2022
  • Recognized escalation needs and connected customers with advanced support staff.
  • Worked within task management system to receive, manage and close support requests.
  • Crafted intelligent, professional responses to emailed and web chat customer questions.
  • Identified trends in client requests and helped management get ahead of ongoing problems.
  • Managed fast-paced call center work to assist high volume of daily customers using multiple internal databases and systems.
  • Troubleshot problems with software, hardware and networking for users.

Education

Computer System Technician
Humber College, Toronto, ON
02-2020

Skills

  • Building Customer Trust and Loyalty
  • Customer Retention Strategies
  • Efficient and Detail-Oriented
  • Customer Data Confidentiality
  • Calm and Professional Under
    Pressure
  • Upselling Products and Services
  • Responding to Difficult Customers
  • Technical Troubleshooting
  • Service Schedule Coordination
  • Troubleshooting Network Issues

Timeline

Customer Service Representative

Sitel Group
05.2022 - Current

Technical Customer Support Specialist

Sutherland Global Services
08.2020 - 04.2022

Computer System Technician
Swati Chaudhari