Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Sitel Group
05.2022 - Current
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Answered customer telephone calls promptly to avoid on-hold wait times.
Answered constant flow of customer calls with minimal wait times.
Offered advice and assistance to customers, paying attention to special needs or wants.
Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Technical Customer Support Specialist
Sutherland Global Services
08.2020 - 04.2022
Recognized escalation needs and connected customers with advanced support staff.
Worked within task management system to receive, manage and close support requests.
Crafted intelligent, professional responses to emailed and web chat customer questions.
Identified trends in client requests and helped management get ahead of ongoing problems.
Managed fast-paced call center work to assist high volume of daily customers using multiple internal databases and systems.
Troubleshot problems with software, hardware and networking for users.