Experienced and detail-oriented customer service professional with a proven track record of delivering accurate and efficient service to customers. Possessing over three years of experience in customer service, food preparation, and inventory management, adept at providing timely and precise assistance to ensure customer satisfaction. A team player committed to upholding strict service standards, excels in organizing deliveries and maintaining a well-structured work environment.
Hi, I’m
Swathy Cheeroth Soman
Kitimat,BC
Summary
Overview
8
years of professional experience
1
Certification
Work History
Save on Foods
General clerk
04.2021 - Current
Job overview
- Answered multi-line phones in a courteous manner and transferred calls appropriately
- Handling customer service inquiries and providing a positive customer experience
- Process customer orders and oversee timely product deliveries
- Streamlined processes by implementing efficient filing and organizational systems.
- Assisted in training new deli clerks, sharing best practices and providing ongoing support.
- Provided excellent customer service, addressing inquiries and resolving issues promptly.
- Collaborated with team members to streamline operations and improve overall efficiency.
- Prepared custom orders for customers, consistently meeting their specific preferences while adhering to high quality standards.
- Contributed to a positive work environment by maintaining open communication with colleagues and management alike.
- Ensured accurate pricing of all deli items through diligent label maintenance and verification procedures.
- Reduced food waste by closely monitoring inventory levels and rotating products as needed.
FullContact Inc
Team Lead-Data Research
03.2018 - 01.2020
Job overview
- Supported management in day-to-day problem solving
- Organized routine maintenance to keep computer systems perform effectively and securing against unauthorized access
- Completed all required documentation within anticipated timeframes
- Communicated regularly with global customers concerning data exchange and technology integration
- Hired and trained well-qualified, technically expert staffs
- Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decisionmaking.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Assisted in recruitment to build team of top performers.
FullContact Inc
Data Analyst
09.2016 - 03.2018
Job overview
- Utilized Microsoft Excel to generate reports and graphs based on complex datasets
- Analyzed data trends and created visualizations for management review
- Created SQL queries to extract data from multiple sources for reporting purposes
- Collaborated with other departments to ensure data accuracy and integrity
- Created visual representations of data with charts, graphs or infographics
- Evaluated large datasets to identify trends and develop actionable insights
- Extracted key observations and insights from internal and external data sources to drive decision-making
- Explained complex data sets in simple terms to non-technical audiences
- Delivered status updates to supervisor and recommended changes in design based on challenges faced
- Compiled and sorted information to prepare source data
- Lead Generation and Lead Enrichment of Mined data and presented statistics to optimize company decision making
- Contributed to all phases of analytics projects, including formulation, development, and maintenance
- Coordinated research projects with teams for process optimization
- Produced monthly reports using advanced Excel spreadsheet functions.
Ethnicsmart
Digital Marketing Expert
06.2016 - 09.2016
Job overview
- Responding to customer queries in a timely and accurate way, via phone, email or chat
- Identifying customer needs and helping customers use specific features
- Analyzing and reporting product malfunctions
- Generated monthly reports outlining key performance indicators related to website traffic, lead generation efforts
- Evaluated the effectiveness of campaigns and developed
- Researched emerging trends in digital marketing to stay ahead of competitors
- Maintained a strong understanding of current technologies and platforms related to digital marketing
- Prepared reports that tracked progress against goals and objectives set out by clients or management teams.
Education
University of Calicut
Bachelors of Engineering from Electronics and Communication Engineering
04.2016
University Overview
Skills
- Workplace Safety
- Team Management
- Willing to Learn
- Customer Service
- Problem-Solving
- Time Management
- Multitasking
- Attention to Detail
- Adaptability and Flexibility
- Effective Communication
Certification
- Strategic Thinking (2017)
- Programming Foundations: Databases
References
References
References available upon requestTimeline
General clerk
Save on Foods
04.2021 - Current
Team Lead-Data Research
FullContact Inc
03.2018 - 01.2020
Data Analyst
FullContact Inc
09.2016 - 03.2018
Digital Marketing Expert
Ethnicsmart
06.2016 - 09.2016
- Strategic Thinking (2017)
- Programming Foundations: Databases
University of Calicut
Bachelors of Engineering from Electronics and Communication Engineering
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