SWATHIKA ILANGOVAN
Scarborough,ON
Summary
Experienced NOC Analyst proven skills in system configuration and troubleshooting. In-depth understanding of IT systems and networks, working tirelessly to improve route performance. Interacts regularly with clients, documenting services provided and issues addressed.
Successful at completing new installations, updates, configuration of network components and migration services with minimal downtime. Experienced in setting up devices, troubleshooting issues and optimizing settings.
Overview
6
6
years of professional experience
Work History
Provisioning Analyst
Beanfield Metroconnect
09.2022 - Current
- Proficient in configuring multi-vendor systems including Cisco ME3600, ASR, IOS/XR/XE, JunOS, and GPON.
- Experience in configuring common network technologies, such as TCP/IP, IPSec, VRRP, SNMP, NAT, Multicast, Sub-netting, Ethernet, Access-lists, DNS, and DHCP.
- Expert in layer 2/layer 3 networking details, including ARP, MAC address table, VLANs tagging, trunking, port aggregation, static routing, OSPF/EIGRP routing, and upgrade process.
- Proficiency in LAN architecture, including VLAN, VXLAN, LACP, and VPLS.
- Experienced in service designs, including L2VPN, L3VPN, and Internet routing, DDOS, HSRP, EP-LAN, MC-LAG, EVPN, BGP, LANX, Internet.
- Thorough understanding and working knowledge of routing protocols, including BGP, OSPF, EIGRP, ISIS, and MPLS.
- Strong understanding of transport networks, including DWDM and OTN.
- Hands-on experience and Knowledge of copper and fibre connections and transmission concepts.
- Experienced in Network Operations (NOCs), Network Security, Network Planning, Design, and Implementation, networking communication principles, standards, and security practices, including CCNA routing and switching as well as Continued Network Optimization
- Skilled in troubleshooting complex network security and routing issues in large multi-vendor environments
- Successfully reduced downtime through the implementation of efficient incident response procedures
- Configured hardware and software in optimal configurations to meet stringent network performance requirements
- Conducted root cause analysis for recurring incidents, pinpointing areas for improvement and implementing corrective actions accordingly
- Facilitated knowledge transfer among peers through comprehensive training sessions on new technologies and best practices in network operations management
- Developed detailed documentation, serving as a valuable resource for the entire NOC team when addressing network-related tasks or projects
- Created comprehensive documentation for network diagrams, configurations, and procedures
- Configured and troubleshot VoIP systems to ensure optimal performance and reliability.
Networking Software Engineer
Altran Technologies (currently a part of Capgemini Engineering)
10.2018 - 12.2020
- Handled customer queries, field issues, bug fixing, support, maintenance & management of networking products
- Gained experience working in internal architecture of Juniper routers and switches and very deep working knowledge of FPGA, ASIC, IXP processors, I/O ports of routers and switches
- Solved critical customer cases in ethernet & IP data plane of OSI model and first two layers of TCP/IP model of series router module specific to crashes and packet flow, traffic congestion, hardware specific problem and connectivity issues
- Protocol specific implementation issues and replication of the field issues reported in customer box
- Regularly performed router packet forwarding activities: VLAN configuration, PPP & PPOE packets, TCP/IP, ICMP, OSPF, RIP protocols configurations
- Accessed source code and other software development assets with management tools - IBM ClearCase tool for product release versions and IBM ClearQuest tool for bug and change request tracking
- Debugging tools such as CDA, PCCL are experienced for logging line card crash
- Gained knowledge of security rules and practices during the internal sessions of team and enhanced it during implementation
- Implementation of feature to improve IP packet fragmentation
- Monitoring and implementing network connections in E3-series of routers and switches of juniper
- Following Cisco documentation and guidelines for specific series router and switches
- Monitoring the packet capture mechanism
- Deeply enquiring about the malfunctions with knowledge of security practices.
Software Engineering Intern
Altran Technologies (currently a part of Capgemini Engineering)
12.2017 - 05.2018
- Learnt networking basics and handled the router configurations
- Worked layer 2 & 3 of OSI model and TCP/IP model
- Gained knowledge of OSI model
- Fixed bug and enhanced the existing design as per customer requirement
- Performed functionality testing and documentation.
Education
Master of Engineering in Technology & Innovation Management, principles & issues in technology & innovation management, managing software projects, IT security practices, machine learning tools and techniques, python, business model, technology entrepreneurship, networking products -
Carleton University
ON, CABachelor of Electrical & Electronics Engineering -
Anna University
TN, IndiaSkills
- Layer 2, 3 & 4 protocols
- Cisco certifications: Networking essentials, CCNA on progress
- EMC academic associate - cloud infrastructure and services certification
- Internal Altran's IT security practices and solution
- Hands-on Experience Tools: Wireshark, Cisco packet tracer, CLI command terminal, Shell command terminal
- IP Networking
- Network configuration
- Routing Protocols
- VoIP Systems
- Switching Technologies
- Configuration Management
- Switches and routers
- Technical Documentation and Reporting
- TCP/IP protocol
Personal Information
Title: Network Engineer
Languages
English
Full Professional
Timeline
Provisioning Analyst
Beanfield Metroconnect
09.2022 - Current
Networking Software Engineer
Altran Technologies (currently a part of Capgemini Engineering)
10.2018 - 12.2020
Software Engineering Intern
Altran Technologies (currently a part of Capgemini Engineering)
12.2017 - 05.2018
Master of Engineering in Technology & Innovation Management, principles & issues in technology & innovation management, managing software projects, IT security practices, machine learning tools and techniques, python, business model, technology entrepreneurship, networking products -
Carleton University
Bachelor of Electrical & Electronics Engineering -
Anna University
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