Swathi Uthanda
Toronto,Canada
Summary
Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
4
4
years of professional experience
Work History
Service Delivery Specialist
IBM
09.2019 - 01.2022
- Maintained up-to-date knowledge of industry trends and best practices, making recommendations for process improvements when applicable.
- Facilitated smooth transitions during periods of change by maintaining open lines of communication with stakeholders and providing clear guidance on expectations.
- Enhanced customer satisfaction with timely resolution of issues and proactive communication.
- Improved service delivery efficiency by streamlining processes and implementing best practices.
- Developed detailed project plans, monitoring progress to ensure timely completion of deliverables.
Application Development Associate
Accenture
06.2018 - 05.2019
- Enhanced application performance by optimizing code and implementing efficient algorithms.
- Developed user-friendly interfaces for seamless user experience and increased customer satisfaction.
- Identified and resolved critical bugs, significantly improving application stability and reliability.
- Collaborated with cross-functional teams to ensure timely project delivery and high-quality results.
- Provided exceptional customer support by addressing inquiries promptly and resolving issues efficiently.
Education
Post-Graduation in Cloud Computing For Big Data -
Lambton College in Toronto
Toronto, Ontario08.2023
Bachelor of Technology -
Jawaharlal Nehru Technological University Kakinada
Andhra Pradesh, India05.2018
Skills
- Operations & Change management
- Incident & Problem Management
- Backup & Recovery management
- Audit Reporting
- Multi level support
- Service Level Agreement Management
- Business Process Mapping
- ITIL Framework
- Client Relationship Management
Timeline
Service Delivery Specialist
IBM
09.2019 - 01.2022
Application Development Associate
Accenture
06.2018 - 05.2019
Post-Graduation in Cloud Computing For Big Data -
Lambton College in Toronto
Bachelor of Technology -
Jawaharlal Nehru Technological University Kakinada