Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Swathi Shree Lokesh Reddy

Scarborough,ON

Summary

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

4
4
years of professional experience

Work History

Retail Associate & Cashier

No Frills
06.2024 - 03.2025
  • Processed customer transactions efficiently and maintained accuracy in cash handling.
  • Maintained a clean and organized workspace.
  • Managed inventory and restocked supplies.
  • Handled cash transactions and balanced bills at the end of shifts.
  • Assisted in unloading, unpacking, and stocking daily shipments on shelves.
  • Maintained calm demeanor during high-volume periods and special events.
  • Provided exempliary customer service, addressing inquiries and assisting with product selection.
  • Followed company standards for inventory placement and store operations.
  • Increased customer satisfaction scores by 20% through exceptional service and efficient order processing.

Content Moderator

Cognizant
10.2023 - 06.2024
  • Analyzed and reviewed audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported or flagged by users.
  • Enforced community guidelines, terms of service, and legal requirements by identifying and removing inappropriate, offensive, spam, or harmful content.
  • Maintained accuracy and efficiency in content moderation processes to uphold platform standards
  • Created strong relationships with clients , to better understand their needs
  • Managed 10-15 major clients on a day to day basis

Consultant

Telligent Support LLP
11.2020 - 10.2023
  • Addressed over 100 customer inquiries daily via calls and email, achieving a 97% satisfaction rate and a steady quality score between 97% and 99%
  • Conducted performance Audits of ticket resolutions, reducing ticket turnaround times by 35%
  • Was awarded with ‘The Best Trainee Award’ within 45days of joining the organization

Education

Bachelor of Engineering - Electrical and Electronics Engineering

AMC Engineering College (AMCEC)
Bengaluru, India
05.2019

Skills

  • Time management
  • Customer service
  • POS system operation
  • Inventory management
  • Cash handling
  • Attention to detail
  • Teamwork
  • Safe food handling practices
  • Effective friendly and professional communication
  • Customer engagement
  • Cash handling accuracy
  • Sales promotion
  • Teamwork and collaboration
  • Problem-solving
  • Conflict resolution
  • Strong communication and interpersonal skills

Accomplishments

    The Best Trainee Award - Telligent Support LLP, India

Languages

English
Full Professional
Telugu
Native or Bilingual
Kannada
Full Professional
Tamil
Limited Working

Timeline

Retail Associate & Cashier

No Frills
06.2024 - 03.2025

Content Moderator

Cognizant
10.2023 - 06.2024

Consultant

Telligent Support LLP
11.2020 - 10.2023

Bachelor of Engineering - Electrical and Electronics Engineering

AMC Engineering College (AMCEC)

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Swathi Shree Lokesh Reddy