Hi, I’m
Swathi Prathish
North York,Ontario
Summary
Highly-motivated professional with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
years of professional experience
1
Certificate
Work History
Azuga Telematics Pvt. Ltd., a Bridgestone Company
Technical Support Engineer
07.2021 - 05.2022
Job overview
- Achieved a 95% resolution rate within the Service Level Agreement (SLA) through in-depth troubleshooting and analysis.
- Engaged directly with customers, successfully resolved an average of 15 customer inquiries per day, ensuring high customer satisfaction.
- Utilized JIRA and Salesforce to track and manage over 2000 technical issues, improving incident response times.
- Leveraged SQL for database record identification and procedure improvement, contributing to more effective data management.
- Collaborated on cross-functional process improvements, increasing efficiency and enhancing the customer experience
Cognizant Technology Solutions
Programmer Analyst
08.2016 - 05.2021
Job overview
- Gathered requirements through effective stakeholder communication, gaining a deep understanding of project needs and enhancing my interpersonal skills.
- Enhanced and optimized C# and Java applications, including bug fixes, leading to a 20% increase in application performance.
- Designed and developed console applications for automated data processing and reporting, saving approximately 15 man-hours per week.
- Analyzed and developed stored procedures in SQL for efficient debugging and optimization.
- Led a resilient team, earning recognition for outstanding leadership and enhancing my team management and leadership abilities.
Education
Lambton College , Toronto
Ontario Graduate Certificate Program from Mobile Application Design & Development
12.2023
Amrita School of Engineering, India
Master of Science from E-learning Technology
07.2016
University of Calicut, India
Bachelor of Science from Computer Science And Engineering
04.2014
Skills
- Programming Languages: Java, C#, Swift
- Tools: GitHub, Postman, ServiceNow, Jira, Salesforce, Confluence, Microsoft Office Suite
- Databases: SQL Server, MySQL
- Web Development: HTML, CSS
- Version Control: Git
- Data Analysis: Excel (Data analysis, PivotTables, VLOOKUP)
- Collaboration Tools: Microsoft Teams, Slack
- Understanding of Agile/Scrum methodologies and SDLC
- Familiarity with Azure Fundamentals and knowledge of basic Unix commands
- Performance Optimization
- Bug tracking
- Support system management
- Application support
- Technical issues analysis
- Technical fault tracking
- Software Debugging
- Customer relationship management
Certification
- Certified ScrumMaster® with Scrum Alliance, April 2021
- SQL Essential Training, LinkedIn Learning, June 2023
- Microsoft Azure Data Fundamentals: Explore non-relational data in Azure, badge, October 2023
Availability
See my work availability
Not Available
Available
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tuesday
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friday
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Timeline
Technical Support Engineer
Azuga Telematics Pvt. Ltd., a Bridgestone Company
07.2021 - 05.2022
Programmer Analyst
Cognizant Technology Solutions
08.2016 - 05.2021
Lambton College
Ontario Graduate Certificate Program from Mobile Application Design & Development
Amrita School of Engineering
Master of Science from E-learning Technology
University of Calicut
Bachelor of Science from Computer Science And Engineering
- Certified ScrumMaster® with Scrum Alliance, April 2021
- SQL Essential Training, LinkedIn Learning, June 2023
- Microsoft Azure Data Fundamentals: Explore non-relational data in Azure, badge, October 2023
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