Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Swathi Edepalli

Calgary

Summary

Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.

Overview

10
10
years of professional experience

Work History

Technical Support Team Lead

Cognizant Technology Solutions, CTS
06.2023 - Current
  • Enhanced customer satisfaction by promptly addressing technical issues and providing effective solutions.
  • Developed comprehensive training programs for new hires, resulting in faster ramp-up times and increased productivity levels.
  • Liaised with product development teams to report recurring issues, ultimately driving product enhancements based on customer feedback.
  • Implemented an internal knowledge base for quick access to troubleshooting resources, enhancing overall team efficiency.

Technical Lead Software Developer

Cognizant Technology Solutions, CTS
12.2022 - 05.2023
  • Collaborated with cross-functional teams to deliver high-quality software products on schedule.
  • Managed product releases from planning stages to deployment while minimizing risks associated with change management processes.
  • Developed reusable components for various projects, reducing development time and increasing efficiency across the team.
  • Resolved critical software defects, ensuring stability and reliability for endusers.
  • Championed agile methodologies within the team, resulting in faster delivery cycles and improved collaboration.
  • Improved system security by identifying vulnerabilities and implementing remediation measures during development phases.
  • Developed software for desktop and mobile operating systems.

Technical Developer

Cognizant Technology Solutions, CTS
05.2014 - 11.2022
  • Streamlined development processes by implementing agile methodologies and best practices.
  • Reduced system downtime by identifying and resolving technical issues in a timely manner.
  • Generated detailed documentation outlining system architecture, functionality, and maintenance procedures for the benefit of end-users and team members alike.
  • Improved code quality and maintainability through regular code reviews and refactoring efforts.
  • Mentored junior developers by sharing knowledge and expertise, fostering a collaborative work environment.
  • Provided technical support to clients, addressing their concerns and troubleshooting issues as necessary.
  • Integrated third-party APIs into existing systems to expand functionality without compromising stability or performance.
  • Delivered high-quality code on time through effective project management strategies such as task prioritization, resource allocation, estimation accuracy improvement.

Education

Bachelor of Technology - Electronics And Communication Engineering

Vishnu Institute of Technology
AP, India
03.2013

Skills

  • Network Troubleshooting
  • Remote Support
  • Ticketing system expertise
  • Customer Support Management
  • Incident Management
  • Application support
  • Technical Support
  • Database Management
  • Technical Skills: ASPNET, C#, Microsoft SQL Server, ASPNET MVC,NET Framework, JavaScript, jQuery and SQL

Languages

English
Full Professional
German
Elementary

Timeline

Technical Support Team Lead

Cognizant Technology Solutions, CTS
06.2023 - Current

Technical Lead Software Developer

Cognizant Technology Solutions, CTS
12.2022 - 05.2023

Technical Developer

Cognizant Technology Solutions, CTS
05.2014 - 11.2022

Bachelor of Technology - Electronics And Communication Engineering

Vishnu Institute of Technology

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Swathi Edepalli