SWASTIKA YOLMO
Edmonton,Canada
Summary
A highly organized and detail-oriented Medical Office Administrator with over 20 years of experience in customer service and administration. Known for streamlining office workflows, enhancing patient satisfaction, and improving operational efficiency, I excel in managing day-to-day office operations in fast-paced medical environments. My expertise spans coordinating appointments, managing medical records, overseeing billing and insurance processes, and ensuring exceptional patient care and customer service.
Overview
9
9
years of professional experience
Work History
Medical Office Administrator
Elixir Medical Centre
07.2023 - Current
- Scheduling appointments, maintaining patient records, and managing billing
- Ensuring compliance with regulations and clinic policies
- Providing administrative support including answering phones
- Managing sterilization of medical instruments according to established protocols
- Assisting healthcare professionals in patient examinations and treatments
- Assisting Specialist for PAP, IUD Removal, IUD Insertion and Surgical Procedures
- Operating sterilization equipment and performing sterilization processes
- Inspecting, assembling, and packaging instruments for sterilization
- Monitoring and documenting sterilization processes for quality control
- Maintaining inventory of sterile supplies and managing supply ordering
- Collaborating with healthcare providers to ensure equipment readiness and safety
Office Administrator
Magenta ProGreen
11.2022 - 07.2023
- Coordinated communications, financial processing, registration recordkeeping, and other administrative functions
- Interacted with customers by phone, email, or in-person to provide information
- Edited documents to improve the accuracy of language, flow, and readability
- Assisted in preparing and processing payroll to facilitate prompt staff payments
- Reconciled account files and produce monthly reports
Senior Customer Service Specialist
4 Pillars Consulting Group
08.2015 - 11.2022
- Receiving and placing customer service telephone calls
- Screening inquiries and setting quality meetings for the client care specialists
- Following up with customers after the meeting to convert them into clients
- Consistently met my targets of setting at least 70 monthly meetings
- Maintaining solid customer relationships by handling questions and concerns with speed and professionalism
- Resolving customer complaints, managing database records, drafting status reports on customer service issues
- Data entry and research as required to troubleshoot customer problems
- Key involvement on the marketing side and figuring out ways to attract prospective Clients
Education
Advanced Diploma - Medical Clerk/Unit Clerk
Robertson College
Edmonton, AB08.2023
Certificate - Financial Literacy
4Pillars
Edmonton, AB12.2019
High School Diploma -
National Institute of Open Schooling
10.2005
Skills
- Exceptional patient and customer service skills
- Self-motivated
- Excellent verbal communication
- Patience and empathy
- Team Player
- Attention to detail and accuracy
- Knowledge of medical office routines, schedules, and protocols
- Ability to work in a high-volume contact center
- Adaptable to change
Languages
English
Punjabi
Hindi
Bengali
Nepali
Tagalog
Korean
Timeline
Medical Office Administrator
Elixir Medical Centre
07.2023 - Current
Office Administrator
Magenta ProGreen
11.2022 - 07.2023
Senior Customer Service Specialist
4 Pillars Consulting Group
08.2015 - 11.2022
Certificate - Financial Literacy
4Pillars
High School Diploma -
National Institute of Open Schooling
Advanced Diploma - Medical Clerk/Unit Clerk
Robertson College
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