SWASTIK PATHANIA
Etobicoke,Ontario
Summary
Experienced shift supervisor with a year of expertise in a fast-paced service environment, adept in team leadership, operational efficiency, and exemplary customer service. Skilled in fostering positive team dynamics, effective problem-solving, and maintaining high service standards. Passionate about contributing to Starbucks’ mission by enhancing customer experiences and promoting a supportive work culture. Eager to apply my skills to achieve operational excellence as a Shift Supervisor at Starbucks.
Overview
2
2
years of professional experience
Work History
Morning Supervisor
Shelbie's Shawarma
09.2022 - Current
- Leadership and Team Management: Demonstrates strong leadership by maintaining a calm demeanor under pressure, setting a positive example for the team, and actively participating in the training and coaching of new partners. This includes providing clear, specific, and timely feedback to enhance team performance and foster a supportive learning environment.
- Customer-Centric Approach: Commits to delivering legendary customer service by putting the customer first, anticipating their needs, and developing positive relationships. This trait involves actively listening to and responding to customer requests, ensuring a personalized and memorable experience.
- Operational Excellence and Compliance: Ensures the smooth execution of store operations with a keen eye for detail, adhering to Starbucks' operational policies and procedures. This includes managing cash, following health, safety, and sanitation guidelines, and maintaining consistent attendance and punctuality.
- Communication and Feedback: Excels in communicating effectively with both the team and management, ensuring operational needs and changes in partner morale are promptly addressed. This includes the ability to give and receive feedback constructively, contributing to a positive team environment and continuous improvement.
Student Service and Support
Georgian College
12.2022 - Current
- Assisted students with their queries and managed events in the campus.
- I've prioritized understanding new students unique backgrounds and concerns through open, empathetic communication. By offering personalized campus tours, hosting orientation sessions, and facilitating peer mentorship programs.
Tech Support
SiberX
04.2023 - 09.2023
- Seasonal hired by the company for Cyber Security Conference at Richmond hill.
- Handled front desk thus assisting officials with any queries.
- Took part in merchandising companies products and also provided tech support.
Education
Associate of Science - Computer Programming
Georgian College of Applied Arts And Technology
Toronto04.2024
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
Websites
Languages
English
Full Professional
Timeline
Tech Support
SiberX
04.2023 - 09.2023
Student Service and Support
Georgian College
12.2022 - Current
Morning Supervisor
Shelbie's Shawarma
09.2022 - Current
Associate of Science - Computer Programming
Georgian College of Applied Arts And Technology
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