Swasti Ghatouray

A highly experienced Customer Service Representative with 6+ years of experience in Customer Service and 10+ years in total in evaluating account and service histories to identify trends and mitigate future issues. Adept at quickly answering customer telephone calls and using company troubleshooting resolution tree to evaluate problems and finding appropriate solutions. Committed to providing excellent customer service and finding solutions to customer inquiries in a timely manner. Adept at networking with a variety of in-person and online personnel sources. Able to function superbly with little to no supervision or as part of a hiring team. Excellent Organization, Analytical and Problem Solving skills and ability to quickly learn new technologies. Strong networking, presentation, multitasking and analytical abilities. Good Communication, interpersonal, and Teamwork skills.