Swaroop Raj
Scarborough,Canada
Summary
Results-oriented Business Development Professional with over 7 years of experience in the Technology sector and a proven track record in business transformation, process improvement, and solution design. Backed by an MBA in Marketing and International Shipping and Logistics, I drive sustainable innovation by analyzing and optimizing business processes, implementing technology solutions, and identifying opportunities for growth
.
Skilled in Adobe Creative Suite, graphic design, Google Ads, and e-commerce platforms, I bring a creative edge to developing impactful strategies. With experience as a Sales Associate in retail sectors, I have honed my customer relationship and sales skills, which complement my expertise in operational strategy and team leadership.
Known for strong communication, problem-solving, and collaboration skills, I thrive in fast-paced environments, delivering high productivity and efficient task completion. My ability to adapt and resolve conflicts supports achieving organizational goals effectively.
Overview
7
7
years of professional experience
Work History
Sales Associate
Bath and Body Works
, ON
10.2024 - Current
- Analyzed consumer demands to provide assistance and insights on product specifications.
- Evaluated customer needs to recommend product details.
- Enhanced store appearance by keeping all areas clean and orderly.
- Arranged new merchandise on shelves to enhance visual appeal.
- Organized merchandise for transactions.
- Fostered rapport with team members and leadership to enhance group performance.
- Contributed to reaching goals through adherence to organizational initiatives.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Kept sales sections neat by handling merchandising tasks and performing routine housekeeping.
- Developed dynamic merchandising displays to enhance the shopping experience and increase foot traffic.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Answered customer inquiries regarding product features, pricing, and availability.
- Computed purchases and received and processed cash or credit payment.
- Provided accurate information about products, prices and services.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Upsold additional items based on customer interests and needs.
- Recommended, selected and located merchandise based on customer desires.
Sales Associate
Designer Brands
, ON
07.2024 - Current
- Assessed customer needs to provide assistance and information on product features.
- Handled customer complaints in a professional manner.
- Cleaned shelves, counters and tables to maintain organized store.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Prepared merchandise for purchase or rental.
- Built and maintained relationships with peers and upper management to drive team success.
- Adhered to company initiatives and achieved established goals.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Placed special orders or called other stores to find desired items.
- Ticketed, arranged and displayed merchandise to promote sales.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Conducted inventories on a regular basis to track stock levels.
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
- Conducted product demonstrations to highlight features and benefits.
- Maintained cleanliness of store environment including floors, windows, displays.
- Processed credit card transactions quickly and securely.
- Engaged customers in friendly, professional dialogue to determine needs.
- Developed trusting relationships with customers by making personal connections.
- Answered customer inquiries regarding product features, pricing, and availability.
- Helped customers find specific products, answered questions, and offered product advice.
- Provided accurate information about products, prices and services.
Business (Vendor) Relationship Manager
SchoolWizardApp
, ON
04.2022 - Current
- Reviewed business operations to recognize gaps and implemented effective strategies.
- Integrated evidence-based practices for alignment with business needs.
- Executed process improvement strategies, incorporating methodologies like FMEA and Root Cause Analysis.
- Implemented initiatives that resulted in a significant boost in both revenue and client satisfaction.
- Halved order processing times, boosting customer satisfaction by 40%.
- Boosted e-commerce sales by 20% through AI integration.
- Conducted extensive training sessions on emerging technologies.
- Directed management of task lists and generation of status reports within projects.
- Facilitated the integration of new software solutions.
- Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
- Coordinated team leader motivational initiatives to incentivize professional growth and program improvements.
- Collaborated with management to align on strategy and communication of content.
- Approved new training techniques and suggested enhancements to optimize existing training programs.
- Assisted in scheduling interviews for candidates, ensuring that the appropriate personnel were available at the designated time.
Business (Vendor) Relationship Manager
Zoftsolutions Pvt. Ltd
, ON
08.2017 - 03.2022
- Opened and established two new businesses in Canada and UAE, expanding the company's global footprint and market reach
- Enhanced business processes by analyzing, reviewing, and implementing effective solutions.
- Maintained strong stakeholder relationships and worked with internal teams to standardize and re-engineer processes
- Conducted sessions to familiarize users with new procedures and tech, guaranteeing successful implementation.
- Assisted in project management tasks and participated in software selection, implementation, and training
- Team Management: Successfully managed and coordinated a team across sales, marketing, and customer service departments, achieving key milestones, and driving overall growth.
- Developed and implemented effective customer/vendor relationship strategies, leading to improved partnerships and increased sales performance
- Cultivated professional client relationships by asking appropriate questions, identifying needs and providing insightful information regarding products.
- Negotiated and closed deals with minimal oversight.
- Prepared reports summarizing key metrics such as utilization rates and cost savings achieved through deployment of new systems.
- Provided guidance on developing appropriate policies around usage of connected solutions within the organization.
- Exceeded sales goals using consultative sales talents and effectively explaining programs and services to generate interest.
- Drove growth in event management business by continuously researching and implementing improved strategies to exceed client expectations.
Education
MBA - Marketing (Branding and Retail), International Shipping and Logistics
Bharathiar University
B.Com - Business Administration And Management
KSOU
Skills
- Business Development
- Communication
- Presentation
- Accounting/Finance
- Sales
- Organization
- Collaboration
- Solution Selling
- Business Analysis
- Customer Experience
- Product Knowledge
- E- Commerce Strategy
- Upselling techniques
- Inside Sales
- Direct Sales
- Customer Experience (CX)
- Customer Service
- Mentoring and Training
- Marketing
- Problem Identification and solving
- Retail Sale
- Inventory control
- Team coordination
Visa Status
Permanent Resident of Canada
Affiliations
- Vision Secretary – Students Welfare Community (PG Program)
Elected by peers to represent and advocate for student welfare, successfully organizing and managing initiatives aimed at enhancing student experiences. - Community Secretary – Asset Cyber and Silicon Owners Association (ACSOA)
Elected twice in recognition of leadership skills and dedication, coordinating events and fostering community engagement. - Best Presentation Award – Business Network International (BNI)
Recognized for delivering an outstanding presentation that showcased exceptional communication and persuasive skills in a professional networking forum.
Accomplishments
- Best Employee Award – ZoftSolutions (2019)
Honored for exceptional performance, dedication, and significant contributions to organizational success. - Best Employee Award – SchoolWizardApp (2022)
Recognized for outstanding achievements in driving business growth and fostering team collaboration. - ELITE Award – ZoftSolutions (2024)
Received for embodying the core values of Ethical, Loyal, Innovative, Team Player, and Extraordinary Contributions, demonstrating exemplary professionalism and impact.
Languages
English
Full Professional
Malayalam
Full Professional
Hindi
Limited
Kannada
Professional
Tamil
Professional
Technical Skills
MS Office | MS Power Point | MS Excel | Shopify | Final Cut Pro | Adobe Photoshop | Web Kul
| Social Media Platforms (YouTube, Facebook, Instagram, LinkedIn) | Adobe After Effects |
Adobe Illustrator | Jira | Outlook | CRM | Salesforce | Zoftconnect | Peoplesoft | Delhivery C-
panel | Hubspot | Adobe Lightroom | Zeta ERP Systems | Workday | EDI | Microsoft Dynamics
365 | Chatgpt | Gemini | Claude | Generative AI tools
Availability
Full Time - In-Person, Work From Home, Hybrid
References
References available upon request.
Timeline
Sales Associate
Bath and Body Works
10.2024 - Current
Sales Associate
Designer Brands
07.2024 - Current
Business (Vendor) Relationship Manager
SchoolWizardApp
04.2022 - Current
Business (Vendor) Relationship Manager
Zoftsolutions Pvt. Ltd
08.2017 - 03.2022
MBA - Marketing (Branding and Retail), International Shipping and Logistics
Bharathiar University
B.Com - Business Administration And Management
KSOU
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