SWARNA FRANCIS
Summary
Innovative Business Development Manager with 4+ years of proven success in all aspects of marketing, human resources and organizational operations. Goal-oriented manager with distinguished expertise in customer service excellence and driving a positive workplace culture. Passionate to bring my expertise to support the organization's mission of ensuring that business is developed and governed with standards, championing diversity, equity, and inclusion.
Overview
6
6
years of professional experience
Work History
Business Development Manager
Neeku Enterprises Company LTD. - HUSKY ENERGY
08.2020 - Current
- Negotiated with long term vendors to secure 15% or more discounts and formed relationships with regional vendors.
- Managed inventory audits, financial reconciliations and sales reporting
- Evaluated and reported on operational efficiency, presenting financial information and KPI's once a month.
- Marketing with industry partners and brand executives furthering business development objectives through multiple channels.
- Trained and managed team of customer sales representatives(CSRs).
- Managed and updated CRM continuously to successfully personalize customer experience.
- Assessed competitors' offerings to identify opportunities for differentiation or improvement.
- Participated in Corporate meetings with other managers, sharing best practices and learning from their experiences.
Assistant Store Manager
Starbucks
06.2019 - 07.2020
- Developed a high-performing team through effective recruitment, training, interactions and engagement and mentoring initiatives.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Recommended an employee incentive program that drove the sales up by 38% in December 2019.
- Organized regular inventory counts to keep records accurate and identify supply needs or loss points.
- Enhanced store appearance for increased sales by implementing Strategic Upselling of Special merchandise displays.
- Implemented loss prevention measures to minimize shrinkage rates within store.
- Rotated merchandise and displays to feature seasonal new products and promotions.
Coffee Master
Starbucks
01.2018 - 05.2019
- Incorporated creative latte art into espresso-based drinks, elevating the overall presentation and delighting patrons with visual appeal.
- Upselling menu items such as pastries or specialty drinks to enhance customer experience.
- Developed strong rapport with regular clientele, fostering loyalty and promoting repeat business.
- Maintained high levels of cleanliness, ensuring an inviting atmosphere for customers to enjoy their coffee experience.
- Ensured freshness of coffee beans by strictly adhering to storage guidelines and rotating stock as needed.
- Conducted informative coffee tastings for customers, broadening their knowledge about various coffee origins and flavor profiles.
Education
MBA - International Business Management
THOMPSON RIVERS UNIVERSITY
Kamloops, BC04.2020
BACHELOR OF COMMERCE(B.COM) - Information Technology
MAHATHMA GANDHI UNIVERSITY
INDIA08.2017
Skills
- Business Administration and Financial Budgeting
- Business Microsoft Platforms
- Human Resource Management
- Client Consultations and Project Management
- New Business Developments and Planning
- Brand Management and Advertising
- Ability to meet project deadlines
- Effective verbal and written communication
- Competitive Analysis
- Data Analysis
- Customer Service
- Negotiations
Accomplishments
- Joint Secretary of a Registered Cultural Association in Chilliwack.
- Best Employee Award from HUSKY ENERGY.
- Customer Recognition Award from Starbucks.
- Attained TOP SELLER position three times in Kamloops district for generating the highest sales of most expensive Premium Beverages at Starbucks.
- Partner of the quarter 2018 & 2019.
Timeline
Business Development Manager
Neeku Enterprises Company LTD. - HUSKY ENERGY
08.2020 - Current
Assistant Store Manager
Starbucks
06.2019 - 07.2020
Coffee Master
Starbucks
01.2018 - 05.2019
MBA - International Business Management
THOMPSON RIVERS UNIVERSITY
BACHELOR OF COMMERCE(B.COM) - Information Technology
MAHATHMA GANDHI UNIVERSITY
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