Swaranjot Kaur
Brampton,ON
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Born leader and analytical problem-solver with proven team building and management success. Dedicated and diligent Pharmacy intern with skills in excellent customer services and accurate medication dispensing. Adept at supporting pharmacists with multiple tasks, dealing with drug plan insurance companies and skilled in medication distribution and inventory management. To seek and maintain full-time position where I can best utilize my strong customer services and patient care skills as well as offers me professional challenges, utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Store Manager
Marble Slab Creamery
Calgary, AB
12.2019 - 01.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Pharmacy Technician Intern
Shoppers Drug Mart
Calgary, AB
07.2021 - 08.2021
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Counted, measured and compounded medications following standard procedures.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Reviewed and verified customer information and insurance provider information.
- Aided in reducing medication errors by diligently double-checking prescription details before dispensing medications to patients.
- Supported inventory management by restocking shelves, rotating stock, and verifying expiration dates to maintain quality control.
- Safely disposed of outdated or damaged medications according to proper disposal guidelines, ensuring a safe and secure environment for patients and colleagues.
- Ensured compliance with state and federal regulations through diligent record-keeping and adherence to pharmacy policies and procedures.
- Developed strong relationships with patients by providing compassionate care, empathetic listening, and clear communication regarding their medication needs.
- Utilized excellent attention to detail when counting pills or measuring liquid medications for precise dosages per pharmacist instructions.
- Enhanced patient satisfaction by efficiently processing prescriptions and maintaining a clean and organized pharmacy area.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Resolved third-party billing, computer system and customer service issues.
Pharmacy Technician Intern
Peter Lougheed Centre
Calgary, AB
05.2021 - 06.2021
- Enhanced patient care by accurately dispensing medications under the supervision of a licensed pharmacist.
- Supported inventory management, ensuring adequate stock levels and timely reordering of medications as needed.
- Adhered to all hospital policies and procedures while maintaining a professional demeanor during interactions with patients, staff, and other healthcare providers.
- Participated in interdisciplinary rounds as part of the healthcare team, providing valuable input on medication-related issues and potential solutions.
- Participated in quality improvement initiatives within the hospital pharmacy setting, contributing to improved patient safety measures.
- Followed department policies, procedures and best practices for pharmacy operations.
- Compounded and prepared intravenous products.
- Demonstrated proficiency in pharmaceutical calculations to ensure accurate dosages were dispensed according to prescriber orders.
- Monitored medication dispensing machines within hospital pharmacy to make supplies readily available to clinical staff.
Shift Supervisor
Apna Punjab Grocery Store
Calgary, AB
10.2018 - 11.2019
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
- Increased sales performance through effective upselling techniques and staff training initiatives.
- Completed cash and credit card transactions accurately using POS software.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
Education
Pharmacy Technician - Pharmaceutical Medicine
Bow Valley College
Calgary, AB09.2021
Hospital Unit Clerk -
Bow Valley College
Calgary, AB04.2019
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Outstanding communication skills
- Team leadership and coaching
- Store Merchandising
- Retail Inventory Management
- Shift Scheduling
- POS Systems
- Staff Management
- Payroll Management
- Retail Merchandise Quality Standards
- Sales Analysis
- Proficient in Microsoft applications
- Expertise in patient care
- Knowledge of medical terminology and pharmacy lingo
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Certification
Inter professional collaboration for Health providers
Timeline
Pharmacy Technician Intern
Shoppers Drug Mart
07.2021 - 08.2021
Pharmacy Technician Intern
Peter Lougheed Centre
05.2021 - 06.2021
Store Manager
Marble Slab Creamery
12.2019 - 01.2024
Shift Supervisor
Apna Punjab Grocery Store
10.2018 - 11.2019
Pharmacy Technician - Pharmaceutical Medicine
Bow Valley College
Hospital Unit Clerk -
Bow Valley College