Swaranjeet Kaur
Weyburn,SK
Summary
Dedicated professional seeking a challenging position in a respected organization to enhance skills, broaden knowledge, and deliver significant results. Looking forward to a dynamic work environment that promotes growth and learning. Committed to utilizing experiences to positively impact team and organization success. Excited about the opportunity to make a meaningful contribution and achieve career goals.
Overview
4
4
years of professional experience
Work History
Wireless Team Member
Prairie Mobile Communications-Sasktel Authorized Dealer
01.2025 - Current
- Provided exceptional customer service, assisting clients with wireless product selection and troubleshooting.
- Educated customers on device features, plans, and promotions to enhance user experience.
- Maintained inventory accuracy through regular audits and organized stock replenishment processes.
- Processed transactions efficiently using point-of-sale systems, ensuring accuracy in billing and inventory management.
- Maintained up-to-date knowledge of the latest wireless technologies to provide accurate information to customers.
- Promoted a positive work environment within the team through communication, collaboration, and encouragement.
- Utilized troubleshooting skills in order to diagnose potential hardware or software problems arising from client concerns.
Food Counter Attendant
Dairy Queen
06.2023 - Current
- Greeted customers and provided assistance with menu selections.
- Maintained cleanliness of the restaurant by wiping tables, counters, and chairs.
- Operated cash register to process customer orders accurately and efficiently.
Outbound Sales Agent
Equinox Canada direct
01.2023 - 05.2023
- Answered incoming customer inquiries regarding product information and availability.
- Developed rapport with customers to identify needs and provide solutions.
- Generated leads through cold calling and other outbound sales methods.
- Analyzed data from surveys, polls, or questionnaires to inform marketing decisions.
- Closed deals by negotiating pricing, terms, and conditions with clients.
Customer Service Representative
IO Solutions Contact Centre
03.2022 - 12.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
Lead Production Associate
Goodfood
02.2021 - 01.2022
- Monitored production line to ensure quality and efficiency standards were met.
- Identified and resolved issues with equipment, supplies, or personnel.
- Developed training programs for new employees in order to increase production output.
- Supervised team members to ensure safety protocols were followed.
- Prepared daily reports on production metrics and results.
Education
High School Diploma - Early Childhood Care And Education
Canada College
Montréal12-2022
Diploma in Computer Science And Engineering
Golden College of Engineering And Technology
Gurdaspur, Punjab (India)05-2018
Skills
- Customer inquiry resolution
- Customer service
- Accurate sales transactions
- Financial translations
- Sales presentations
- Upselling strategies
- Mobile device management
- Phone activation
- Wireless sales
- Network troubleshooting
- Product knowledge
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Native or Bilingual
French
Elementary
Timeline
Wireless Team Member
Prairie Mobile Communications-Sasktel Authorized Dealer
01.2025 - Current
Food Counter Attendant
Dairy Queen
06.2023 - Current
Outbound Sales Agent
Equinox Canada direct
01.2023 - 05.2023
Customer Service Representative
IO Solutions Contact Centre
03.2022 - 12.2022
Lead Production Associate
Goodfood
02.2021 - 01.2022
Diploma in Computer Science And Engineering
Golden College of Engineering And Technology
High School Diploma - Early Childhood Care And Education
Canada College
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