Swaraj Lad
London,ON
Summary
Dedicated professional with 6 years of experience in sales, marketing, customer service, relationship management and hospitality business. A highly organized and hard-working individual looking for a challenging position to gain practical experience. To make use of my interpersonal and management skills to achieve goals of a company that focuses on customer satisfaction and customer experience.
Overview
8
8
years of professional experience
Work History
Supervisor
A&W
London, Ontario
01.2024 - Current
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Directed and supervised team of 15 employees in daily operations.
- Responded to customer questions regarding products, prices and availability.
- Trained new employees on company policies, job duties, and performance expectations.
- Led weekly team meetings to discuss progress, address issues, and plan future actions.
- Managed budget for department, ensuring all expenses stayed within allocated funds.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
Business Executive/Medical Representative
Exeltis India
, India
04.2022 - 11.2022
- Exceeded sales goals by 25% by upholding positive relationships with clients in multi-physician practices and hospital groups
- Successfully conducted 10+ daily meetings with various Cardiologist and Dialectologist explaining the scientific aspect of the product and its benefits
- Retained existing clients and gained new clients for the company by providing excellent customer service
- Represented as a median by leveraging available resources to achieve efficient supply chain of goods
- Proposed use of modern technology and resources for delivering daily orders resulted in increased efficiency and customer satisfaction
- Proactively mentored 5+ trainees with excelling in sales strategies which led to high level performance and increased the sale by 15% for the team.
Shift Supervisor
HERO Certified Burger
, Canada
05.2018 - 04.2021
- Maintained daily routine by managing shift schedule for the employees
- Assisted in hiring and training of capable team members to increase the overall performance of the company
- Acted as an intermediary between team members and higher management
- Helped senior level management with weekly inventory control & stock ordering
- Thoroughly followed health and safety procedures as per the guidelines, train and supervise the team members to follow the same
- Increased sales by 10% by training and motivating the team members to up sale the product line
- Communicated with the customers at random tables and asking for feedback.
Customer & Sales Intern
Mountain Top Promotion
, Canada
01.2018 - 04.2018
- Worked closely with the senior managers of the company and assisted with the daily work assigned
- Learned to develop and oversee marketing campaigns to promote products and services
- Proactively initiated to work in both sales sectors; field sales and retail
- Received training on how to use verbal and written communication skills to provide great customer service
- Working ethically according to business standards in a professional environment.
Customer Service
Tim Horton's
, Canada
11.2016 - 12.2017
- Welcomed the customers and guided them regarding products available on the menu
- Reduced order processing by enacting timely strategies for order compilation and processing
- Handled Cash regarding menu items and billing professionally
- Maintained cleanliness by sanitizing all the equipment's and the furniture.
Education
Business Management -
Lambton College
Toronto, Canada04.2018
Bachelors in Pharmacy -
Smt. Kashibai Navale College of Pharmacy
Pune, India08.2015
Skills
- Sales
- Marketing
- Customer service
- Relationship management
- Hospitality business
- Interpersonal skills
- Management skills
- Customer satisfaction
- Customer experience
- Inventory Control
- Staff Management
- Training and mentoring
- Goal-Oriented
Timeline
Supervisor
A&W
01.2024 - Current
Business Executive/Medical Representative
Exeltis India
04.2022 - 11.2022
Shift Supervisor
HERO Certified Burger
05.2018 - 04.2021
Customer & Sales Intern
Mountain Top Promotion
01.2018 - 04.2018
Customer Service
Tim Horton's
11.2016 - 12.2017
Business Management -
Lambton College
Bachelors in Pharmacy -
Smt. Kashibai Navale College of Pharmacy
Similar Profiles
Prabhjot KaurPrabhjot Kaur
Front Leader at A&WFront Leader at A&W
Karandeep SinghKarandeep Singh
Food Service Supervisor at A&WFood Service Supervisor at A&W
Jayme FurlongJayme Furlong
Fast Food Team Member at A&WFast Food Team Member at A&W
Simran WattsSimran Watts
Team Member at A&WTeam Member at A&W
Richelle MitchellRichelle Mitchell
Personal Support Worker at City of London- Dearness Home LTCPersonal Support Worker at City of London- Dearness Home LTC