Swapnil Sapra
Kitchener
Summary
Customer service representative with 5 years of experience in optimizing customer interactions through effective team collaboration and problem-solving. Demonstrates a strong ability to assess risks and improve processes, leading to enhanced customer retention and satisfaction. Adept at analyzing feedback to refine service strategies, resulting in measurable improvements and business growth.
Overview
6
6
years of professional experience
Work History
Customer & Credit Analyst
Flexiti Financial
10.2022 - 11.2024
- Analyze customer credit applications, assess risk factors, and make data-driven decisions to optimize approval rates while minimizing financial exposure.
- Streamline credit evaluation processes, reducing turnaround time and enhancing customer satisfaction while maintaining stringent risk management standards.
- Partner with sales teams to develop tailored credit solutions, balancing customer needs with company risk tolerance to drive business growth.
- Remote
Customer service representative
Hinduja Global Solutions
02.2022 - 06.2022
- Managed customer inquiries, resolving issues.
- Improved response time, enhancing customer retention by notable margin.
- Collaborated with team to streamline processes, boosting productivity.
- Analyzed feedback to refine service strategies, achieving measurable improvements.
- Remote
Security Guard
CSA Security
09.2021 - 01.2022
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
Supervisor
Tim Hortons
02.2019 - 09.2021
- Revamped scheduling system, improving staff allocation and reducing overtime costs, enhancing customer experience.
- Fostered positive team environment, mentored new hires. Coordinated with other departments to streamline food preparation and service processes.
- Ensured strict adherence to food safety standards. Maintained accurate inventory records, minimizing waste and optimizing stock levels.
- Resolved customer concerns promptly, maintaining high satisfaction rates. Provided guidance to team members, promoting professional growth and skill development.
Education
Global Business Management
Conestoga college
12.2018
Global hospitality management
Conestoga college
09.2019
Skills
- Team Collaboration
- Problem Solving
- Risk Assessment
- Customer Retention
- Process Improvement
Timeline
Customer & Credit Analyst
Flexiti Financial
10.2022 - 11.2024
Customer service representative
Hinduja Global Solutions
02.2022 - 06.2022
Security Guard
CSA Security
09.2021 - 01.2022
Supervisor
Tim Hortons
02.2019 - 09.2021
Global hospitality management
Conestoga college
Global Business Management
Conestoga college
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