Swapnil Naik
Halifax,NS
Summary
Goal-oriented Team Manager dedicated to meeting team performance objectives and achieving set targets.
15+ Experience in Customer Service, Sales & Collections Proven skills in Team Leading, Coaching, Multitasking, Interpersonal and Communication Skills, People Management, Data Analysis, Data Management, AML, CASL, Compliance, Wellness & Engagement activities, Escalation & Crisis Management, Administration Management and Risk Management Professional communication skills include fluency in English, Hindi and Marathi Computer skills include MS Office, internet and email (Outlook)
Overview
11
11
years of professional experience
1
1
Certification
Work History
Team Manager
TD Insurance
Halifax, NS
10.2018 - Current
- Led employee relations through effective communication, coaching, training and development.
- Community Involvement and Member of Minorities Committee and Green Team.
- Successfully conducted EAW activities. Team Planner lead.
- Previous TCO, Peer Coach and Accredited Facilitator
- Completed C 131, C 132 and C110 with Grade "B"
- Previous Team Compliance Champion, Team UW SME, Team Correction Log SME
- Call Listening. Providing Non Directive Constructive Coaching and Feedback, delegating and assisting team members in their career growth.
- Nationally recognized Huddle on DOB / Gender Correction and Payment Information
- 2020 All Stars
Telemarketing Manager
Mahindra Holidays
Mumbai
01.2014 - 01.2018
- Managed Tele callers, Assistant Managers and Team Leaders
- DNC, DNE, DNS & Global Security projects
- Liaise with Marketing team for Data quality & quantity
- Worked with Sales team for Appointment closures and with HR towards recruitment
- Exceeded targets by building, directing and motivating high-performing sales team.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Operations Manager
Pace Setters
Mumbai, India
01.2011 - 01.2014
- Managed Life Insurance and General Insurance processes
- Identified and resolved unauthorized, unsafe or ineffective practices.
- AML, CASL & Compliance Projects for Bank Clients
- Develop strategies to increase sales with legendary customer service
- Exceed sales targets, provide coaching, execute weekly meeting and monthly reviews
- Recruitment, training and social & engagement activities
Education
Bachelor of Commerce -
Lucknow University
India05.2006
Skills
Team Leading
Non directive & Constructive Coaching
Interpersonal and Communication Skills
People Management
Data Analysis & Data Management
AML, CASL, Compliance
Wellness & Engagement activities
Escalation & Crisis Management
Risk Management
Accomplishments
'All stars'
5 times 'Employee of the year'
Certification
Six Sigma Black Belt
Diploma in Small business management
Certificate Course in Typewriting
Certificate Course in Data Management
Timeline
Team Manager
TD Insurance
10.2018 - Current
Telemarketing Manager
Mahindra Holidays
01.2014 - 01.2018
Operations Manager
Pace Setters
01.2011 - 01.2014
Bachelor of Commerce -
Lucknow University
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