Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Timeline
Generic

Swapnil Joshi

Toronto,ON

Summary

Focused, performance-minded leader with proven skills in project management, team building, stakeholder relations, and campaign optimization

Overview

15
15
years of professional experience
1
1
Certification

Work History

Team Leader

Teleperformance-Toronto, ON
04.2023 - Current
  • Elevated Google Customer Solutions (GCS) business for Google Ads, increasing market share from 3% in Q1 to 19% in Q1 2024.
  • Trained, coached, and managed a 19-person team of digital account strategists.
  • Applied project management principles to enhance team performance, providing clear guidance and setting achievable goals for continuous improvement.
  • Efficiently oversaw and tracked digital marketing campaigns and projects from inception to execution.
  • Cultivated an inclusive and diverse team culture, fostering respect and understanding among all members.
  • Managed daily operations to ensure seamless workflow and timely completion of tasks.

Digital Account Strategist

Teleperformance Canada-Toronto, ON
04.2022 - 04.2023
  • Oversaw the complete sales funnel and conducted thorough lead research utilizing diverse tools.
  • Assisted in securing 7 prominent CPG and E-commerce accounts for Google Ads within the Canadian market.
  • Coordinated meetings with potential clients and delivered tailored pitches for customized solutions.
  • Managed Google Ads campaigns from conception to execution.
  • Executed updated marketing plans to increase branding exposure, customer traffic, and sales.
  • Initiated market research studies, directed operations, and reviewed findings to optimize marketing approaches.

Marketing Manager

Infinity Solutions Pvt Ltd-Pune, Maharashtra
06.2020 - 02.2022
  • Orchestrated marketing activities, leading a team of 5 and generating 65% of company turnover
  • Developed testing models for sales optimization, achieving forecasted goals
  • Improved SEO performance, enhancing page speed by 70% and organic traffic by 24%
  • Coordinated with external vendors for web development and creative needs.
  • Managed social media accounts for optimal audience engagement and increased online presence.

Retail Business Owner

Pet's Den-Pune, Maharashtra
09.2009 - 03.2019
  • Supervised and led a team of 5 dedicated staff members, fostering a positive and collaborative work environment
  • Conducted regular training sessions to ensure staff remained knowledgeable about pet products and customer service
  • Specialized in the procurement and sale of international dog and cat food, accessories, and related products
  • Established and maintained relationships with major pet food manufacturers, negotiating terms and staying abreast of industry trends.

Education

Master's Degree in Marketing (MBA) -

Department of Management Sciences (PUMBA)
05.2008

Post Graduate Diploma In Foreign Trade in International Business -

Department of Economics (Savitribai Phule Pune University)
05.2006

Bachelor's Degree in Marketing -

Symbiosis College - Pune
04.2005

Skills

  • Search Engine Optimization (SEO)
  • Google Ads
  • Google Analytics
  • Retail Management
  • B2B sales
  • Team management
  • Digital Marketing
  • Email Marketing
  • Microsoft Word
  • Microsoft Excel
  • Microsoft Office
  • Problem-Solving
  • Attention to Detail
  • Team motivation
  • Teamwork and Collaboration

Websites

Certification

  • Google Ads, 02/2022, Present
  • Google Analytics, 02/2022, Present
  • Advanced Digital Marketing Course, 02/2022, Present

Languages

English - Advanced

Timeline

Team Leader

Teleperformance-Toronto, ON
04.2023 - Current

Digital Account Strategist

Teleperformance Canada-Toronto, ON
04.2022 - 04.2023

Marketing Manager

Infinity Solutions Pvt Ltd-Pune, Maharashtra
06.2020 - 02.2022

Retail Business Owner

Pet's Den-Pune, Maharashtra
09.2009 - 03.2019

Master's Degree in Marketing (MBA) -

Department of Management Sciences (PUMBA)

Post Graduate Diploma In Foreign Trade in International Business -

Department of Economics (Savitribai Phule Pune University)

Bachelor's Degree in Marketing -

Symbiosis College - Pune

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Swapnil Joshi