Swapnil Joshi
Toronto,ON
Summary
Focused, performance-minded leader with proven skills in project management, team building, stakeholder relations, and campaign optimization
Overview
15
15
years of professional experience
1
1
Certification
Work History
Team Leader
Teleperformance-Toronto, ON
Toronto, Canada
04.2023 - Current
- Elevated Google Customer Solutions (GCS) business for Google Ads, increasing market share from 3% in Q1 to 19% in Q1 2024.
- Trained, coached, and managed a 19-person team of digital account strategists.
- Applied project management principles to enhance team performance, providing clear guidance and setting achievable goals for continuous improvement.
- Efficiently oversaw and tracked digital marketing campaigns and projects from inception to execution.
- Cultivated an inclusive and diverse team culture, fostering respect and understanding among all members.
- Managed daily operations to ensure seamless workflow and timely completion of tasks.
Digital Account Strategist
Teleperformance Canada-Toronto, ON
Toronto, Canada
04.2022 - 04.2023
- Oversaw the complete sales funnel and conducted thorough lead research utilizing diverse tools.
- Assisted in securing 7 prominent CPG and E-commerce accounts for Google Ads within the Canadian market.
- Coordinated meetings with potential clients and delivered tailored pitches for customized solutions.
- Managed Google Ads campaigns from conception to execution.
- Executed updated marketing plans to increase branding exposure, customer traffic, and sales.
- Initiated market research studies, directed operations, and reviewed findings to optimize marketing approaches.
Marketing Manager
Infinity Solutions Pvt Ltd-Pune, Maharashtra
Pune, India
06.2020 - 02.2022
- Orchestrated marketing activities, leading a team of 5 and generating 65% of company turnover
- Developed testing models for sales optimization, achieving forecasted goals
- Improved SEO performance, enhancing page speed by 70% and organic traffic by 24%
- Coordinated with external vendors for web development and creative needs.
- Managed social media accounts for optimal audience engagement and increased online presence.
Retail Business Owner
Pet's Den-Pune, Maharashtra
Pune, India
09.2009 - 03.2019
- Supervised and led a team of 5 dedicated staff members, fostering a positive and collaborative work environment
- Conducted regular training sessions to ensure staff remained knowledgeable about pet products and customer service
- Specialized in the procurement and sale of international dog and cat food, accessories, and related products
- Established and maintained relationships with major pet food manufacturers, negotiating terms and staying abreast of industry trends.
Education
Master's Degree in Marketing (MBA) -
Department of Management Sciences (PUMBA)
05.2008
Post Graduate Diploma In Foreign Trade in International Business -
Department of Economics (Savitribai Phule Pune University)
05.2006
Bachelor's Degree in Marketing -
Symbiosis College - Pune
04.2005
Skills
- Search Engine Optimization (SEO)
- Google Ads
- Google Analytics
- Retail Management
- B2B sales
- Team management
- Digital Marketing
- Email Marketing
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Problem-Solving
- Attention to Detail
- Team motivation
- Teamwork and Collaboration
Certification
- Google Ads, 02/2022, Present
- Google Analytics, 02/2022, Present
- Advanced Digital Marketing Course, 02/2022, Present
Languages
English - Advanced
Timeline
Team Leader
Teleperformance-Toronto, ON
04.2023 - Current
Digital Account Strategist
Teleperformance Canada-Toronto, ON
04.2022 - 04.2023
Marketing Manager
Infinity Solutions Pvt Ltd-Pune, Maharashtra
06.2020 - 02.2022
Retail Business Owner
Pet's Den-Pune, Maharashtra
09.2009 - 03.2019
Master's Degree in Marketing (MBA) -
Department of Management Sciences (PUMBA)
Post Graduate Diploma In Foreign Trade in International Business -
Department of Economics (Savitribai Phule Pune University)
Bachelor's Degree in Marketing -
Symbiosis College - Pune