Swapna Jayarajan

As customer service professional, adept in fostering positive customer experiences and driving sales growth. Known for excellent interpersonal skills and adaptability in dynamic environments. Team-oriented with strong focus on achieving collective goals and ensuring customer satisfaction.

• Service Excellence Certificate - Ontario Tourism Education Corporation, Toronto, ON 2025
• Canadian Workplace Essentials - Ontario Tourism Education Corporation, Toronto, ON 2025
• START Customer Care Program Certificate - ACCES Employment, Toronto, ON 2025
• Food Handler Certificate - Toronto Food Safety Training, Toronto, ON 2025
• Worker Health & Safety Awareness in 4 Steps - Ministry of Labour, Toronto, ON 2024
• Certificate II – Microsoft Office - International Business Systems Overseas Pvt. Ltd., Republic of Maldives

• Office & Administration Skills
• Simplified administrative tasks, maintaining clear, concise, and accurate client records to improve resource management and accessibility
• Proficient in scheduling, meeting coordination and travel arrangements
• Experience with maintaining filing systems, both physical and digital
• Skilled in handling phone calls and managing correspondences
• Communication & Organizational Skills
• Strong interpersonal skills and ability to build rapport with clients and colleagues
• Experienced with project management and task prioritization
• Ability to multi-task and mange time effectively
• Proven ability to organize and maintain a clean and efficient office space
• Ability to work independently and as part of a team
• Training, Teaching & Facilitation
• Created lesson plans and curriculum development
• Responsible for monitoring student progress and reporting
• Conducted parent conferences and progress reviews
• Oversaw workshop and field trip planning
• Responsible for behavioural support and classroom management
• Well versed in hospitality training and staff coordination