Overview
Work History
Summary
Education
Skills
Timeline

SWAPNA GUDURU

Hotelier management
Brampton,Canada

Overview

15
15
years of professional experience
5
5
years of post-secondary education

Work History

Excutive House keeper

The Oberois
06.2008 - 12.2016
  • Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
  • Increased productivity levels by implementing time-saving strategies such as enhanced scheduling methods or task prioritization techniques.
  • Conducted regular inspections of guest rooms and common areas, ensuring adherence to established quality standards.
  • Developed and implemented effective training programs for new hires, resulting in a well-prepared and competent staff.

Oberoi Center of Learning and Development

Oberoi hotels
05.2006 - 08.2008
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Senior Housekeeping Supervisor

The Oberoi Amarvilas hotels and groups
01.2004 - 01.2006
  • Optimized work productivity by efficiently scheduling and allocating resources including staff and materials
  • Ensured guest requirements and requests are promptly and efficiently addressed to achieve customer satisfaction
  • Prioritize correspondence and scheduling requests ensuring urgent matters and conflicts are addressed.
  • Book and arrange meetings, conference and event attendance, resources, travel arrangements and amenities.
  • Coordinate access for new employees, monitor job data for adjustments, and all employee data changes.
  • Administer programs, projects and or processes specific to the operating unit and work to find and create efficiencies in existing processes and metrics
  • Ensured cost effectiveness of resources to achieve optimum profitability
  • Developed checklist for the Housekeeping workflow
  • Assisted in fixing par stock levels and reorder levels
  • Assigned work duties and inspected staff for conformance to prescribed standards of cleanliness
  • Investigated complains regarding housekeeping services and equipment and took corrective action
  • Obtained list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments
  • Coordinated work activities among front desk and food & beverage departments
  • Conducted orientation training and in-service training for staff to explain policies, work procedures and to demonstrate use and maintenance of equipment
  • Received appreciation letter from Housekeeping Executive to acknowledge exceptional guests services
  • Appreciation certificate awarded by General Managers for performance and attitude to commitment
  • Certificate awarded for Certified Departmental Trainer from The Oberoi

Housekeeping Assistant

The Oberoi Amarvilas
01.2002 - 01.2004
  • Handled requests for extra linens, toiletries and other supplies.
  • Kept public restrooms clean and well-stocked, creating a pleasant experience for all patrons utilizing facilities.
  • Supported hotel operations by promptly attending to maintenance issues and reporting any damages or necessary repairs.
  • Resealed floors with wax, lobby and floor rooms with correct applications to minimize staining and damage.
  • Improved overall cleanliness ratings by consistently meeting or exceeding departmental goals and expectations.

Summary

Professional with high standards and keen focus on achieving results in hospitality industry. Skilled in managing daily housekeeping operations, ensuring cleanliness, and maintaining high-quality standards. Strong focus on team collaboration, adaptability to changing needs, and effective communication. Known for reliability, efficiency, and sharp eye for detail.

Education

High School Diploma -

Management Program OCLD Oberoi Center of Learning , Delhi
06.2006 - 07.2008

High School Diploma -

Indo American Hotelmanagement , Vizag
06.1999 - 07.2002

Skills

Guest service-focused

Workload prioritization

Hospitality background

Health and safety

Scheduling staff

Employee motivation

Timeline

Excutive House keeper - The Oberois
06.2008 - 12.2016
Management Program OCLD Oberoi Center of Learning - High School Diploma,
06.2006 - 07.2008
Oberoi Center of Learning and Development - Oberoi hotels
05.2006 - 08.2008
Senior Housekeeping Supervisor - The Oberoi Amarvilas hotels and groups
01.2004 - 01.2006
Housekeeping Assistant - The Oberoi Amarvilas
01.2002 - 01.2004
Indo American Hotelmanagement - High School Diploma,
06.1999 - 07.2002

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SWAPNA GUDURUHotelier management