Swanoop John
Kitchener,ON
Summary
Experienced System and Network Administrator with over 12 years of expertise in supporting teams and implementing cutting-edge cloud technologies. Skilled in upgrading software and hardware while monitoring network performance. Proficient in cybersecurity, including firewall management, antivirus software, and intrusion prevention systems. Possess strong leadership skills and a customer-focused mentality, ensuring high levels of customer satisfaction. Highly organized, detail-oriented, and committed to delivering deadline-driven work.
Overview
13
13
years of professional experience
1
1
Certificate
Work History
Cloud Architect /Senior System Administrator
Audcomp
03.2023 - Current
- Cloud Infrastructure Management: Configured and maintained cloud infrastructure across multiple platforms, including AWS, Azure, and Sherweb, ensuring optimal performance, security, and scalability.
- Disaster Recovery & Infrastructure Restoration: Led the recovery of IT infrastructure post-disaster, minimizing downtime and ensuring business continuity.
- Network Security Hardening: Implemented advanced network security measures to safeguard systems against evolving cyber threats and vulnerabilities.
- Microsoft Intune Deployment: Successfully deployed Microsoft Intune for both hybrid and full-cloud environments, streamlining device management and enhancing security.
- Cloud Migration Projects: Managed the migration of on-premises environments to cloud platforms, improving scalability and operational efficiency.
- Exchange Server to Office 365 Migration: Directed the seamless migration of on-premises Exchange servers to Office 365 using hybrid deployment and other efficient migration methods.
- System & Network Upgrades: Led the upgrade of critical infrastructure, including Windows Servers, network equipment, firewalls, and ESXi environments, improving system reliability and performance.
- Level 3 Support: Managed and resolved complex Level 3 server and network tickets, ensuring timely and effective issue resolution.
- Infrastructure Design & VLAN Configuration: Designed and implemented new infrastructure setups, configuring VLANs and PVLANs to ensure automatic user connection to dedicated VLANs for enhanced network management and security.
Network Administrator
Gosh MSP
07.2016 - 10.2021
- Supported 800+ users, resolving hardware and software queries and issues.
- Managed the IT infrastructure for 45+ production servers in Azure and Hyper-V across five office locations, ensuring high availability and security.
- Orchestrated cloud infrastructure using platforms like Azure, leveraging services such as Azure Resource Manager, Azure Kubernetes Service (AKS), and Azure DevOps for continuous integration and deployment (CI/CD)
- Utilized Terraform for infrastructure as code (IaC) to automate provisioning and management tasks, optimizing scalability and cost-effectiveness.
- Implemented Docker containers for packaging applications and services, along with Kubernetes for container orchestration, ensuring efficient deployment, scaling, and management of containerized workloads across distributed environments.
- Employed Ansible for automation of repetitive tasks, configuration management, and orchestration of infrastructure components. Integrated Ansible with Jenkins for streamlined continuous integration and delivery pipelines, enhancing agility and reducing manual intervention.
- Leveraged tools like Terraform and Ansible for defining and provisioning infrastructure in a declarative manner, enabling infrastructure automation, versioning, and reprehensibility.
- Utilized Git for version control of infrastructure code, fostering collaboration and traceability.
- Managed and administered Atlassian tools including Jira for issue tracking.
- Installed and upgraded LAN, WAN, and wireless systems.
- Effectively resolved network outages, implementing remedies and preventive measures.
- Monitored system performance and security, addressing alerts promptly.
- Utilized Mobile Device Management (MDM) tools for updates and asset management.
- Collaborated with vendors and application teams to resolve technical issues and enhance performance.
- Lead network upgrade projects, resulting in improved system manageability and reliability.
- Managed data backups and oversaw disaster recovery operations, meeting business continuity requirements.
- Successfully planned and executed hardware and software upgrades.
- Analyzed network traffic and performance metrics to optimize system performance.
- Implemented and maintained virtual private networks (VPNs).
- Oversaw employee onboarding and off-boarding processes, utilizing Intune.
- Designed and assessed WAN and LAN connectivity technologies.
- ·Maintained Avaya Server and migrated to the Cisco Webex telephone system.
- Utilized Microsoft Defender for endpoint management, email protection, data leakage prevention, and identity protection by creating, upgrading rules, and labelling data.
- Administration in office 365, including Teams, SharePoint, and OneDrive
- Engaged in knowledge sharing sessions and community forums to exchange insights and experiences with peers
System Administrator
United Technologies
01.2014 - 04.2016
- Supported 4500+ users and 150+ servers in VMware.
- Configured and maintained critical server, including Active Directory (AD), Windows Update (WSUS), GPO,DHCP, DNS, Microsoft SQL, Symantec LUA, Backup, Xerox Printer server Equitrac, Avaya server, NTFS, Exchange server, and SCCM.
- Successfully executed routine system maintenance tasks, which included updates, patches, and backups, ensuring the integrity and reliability of IT systems.
- Demonstrated a keen ability to diagnose hardware faults promptly and facilitated equipment replacements when necessary, minimizing downtime.
- Implemented corrective plans of action for network availability and latency.
- Maintained Cisco Unified Communications Manager for IP phones.
- Installed and configured network cabling for new sites, including pulling, labeling, terminating, switch gear, access points, data rack equipment, and testing.
- Efficiently managed incoming assignments from the Service Desk tool, ensuring prompt resolution of technical issues and adherence to SLAs. Issues outside scope were assigned to the relevant department.
- Successfully worked with ITSM (IT Service Management) and ITAM (IT Asset Management) systems, optimizing IT operations and asset utilization for enhanced efficiency and cost-effectiveness.
- Demonstrated strong troubleshooting abilities on-site and remotely, minimizing disruptions and maintaining high productivity for end-users.
- Effectively communicated with customers, suppliers, and organization employees, facilitating crucial information exchange to support IT operations.
- Managed the procurement process for software and hardware acquisitions, ensuring cost-effectiveness and compliance with IT standards and purchasing procedures.
- Provided dedicated support for unique systems, including local MRP/ERP, PM systems, Time and Attendance Systems, QA equipment, door controllers, buzzers, and other specialized software and hardware.
- Visited sites to troubleshoot software, hardware, and network issues, including computers, printers, network switches, Wi-Fi AP, and Microsoft and applications.
System Administrator
NCG, IBM
06.2012 - 12.2013
- Collaborated with users to identify areas requiring improved technology usability.
- Provisioned new software and hardware, adhering to established security policies.
- Managed the onboarding and offboarding of employees, including user account creation in Active Directory, accounts inclusive of password resets, account lockout, enable/disable accounts.
- Diligently maintained software and hardware on desktops within the facility, including deploying and managing Office Automation software, Anti-Virus solutions, and PC management software, following the Desktop Setup Checklist.
Education
Post Graduate Diploma - Information Technology and Network Security
Conestoga College
Kitchener, Ontario2023
Bachelor of Science - Information Technology
Kristu Jayanthi College
Bangalore2009
Skills
Team Management
Project Management
Effective Planning
Infrastructure and End-User Support
Focus on Customer Satisfaction and Customer-Focused Mentality
Strong Commitment to Detail-Oriented and Deadline-Driven Work
Well-Organized
Enthusiastic
Continuous Improvement Focus
Professionalism
Positive Team Member Attitude
Creative and Effective Problem-Solving Ability
Demonstrated Ability to Collaborate Effectively and Independently with Individuals at Various Levels
Certification
- Palo Alto Networks Certified Network Security Administrator (PCNSA)
- AWS Certified Cloud Practitioner
- Certified in Cybersecurity (CC)
- Microsoft Certified Solutions Associate(MCSA)
- Microsoft System Administrator(AZ-104)
- CCNA
- ConnectWise Automate Certified Expert
- Scale Data Infrastructure Certified Professional
Timeline
Cloud Architect /Senior System Administrator
Audcomp
03.2023 - Current
Network Administrator
Gosh MSP
07.2016 - 10.2021
System Administrator
United Technologies
01.2014 - 04.2016
System Administrator
NCG, IBM
06.2012 - 12.2013
Post Graduate Diploma - Information Technology and Network Security
Conestoga College
Bachelor of Science - Information Technology
Kristu Jayanthi College
Technical Proficiencies
- Desktop Support: Hardware/Software Troubleshooting, User Training, Preventive Maintenance
- Server Administration: Windows, Linux
- Scripting & Automation: PowerShell, Python
- Cloud: Microsoft Azure, AWS, MFA, Terraform, Docker, Kubernetes, Jenkins, Sherweb
- Network: LAN/WAN, Routing, DHCP, DNS, VLANs, WLC, Access Points
- IT Management: ITIL
- Virtualization: VMware, Hyper-V, Scale
- Backup & Recovery: Veeam, Datto, Unitrends
- Telecom Systems: Avaya, Cisco UC, WebEx
- Security: Palo Alto, Fortinet, WatchGuard, pfSense, Meraki, XDR, Defender
- VPN: Site-to-Site, End-User
- Collaboration: Office 365, Teams, OneDrive, SharePoint, Power Automate
- MDM: Intune, SCCM, ManageEngine
- AV Systems: Symantec, Bitdefender, Microsoft Defender
- Monitoring Tools: ConnectWise Automate
Personal Informations
- Work Status: Citizen
- Driving License: G Class
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