Summary
Overview
Work History
Education
Skills
Projects
Timeline
Generic

Swaleha

Ottawa,Canada

Summary

Customer-focused support specialist with a strong foundation in IT and software development. Adept at solving technical and non-technical issues, explaining complex concepts clearly, and improving user satisfaction. Experienced in customer-facing roles, live chat/email support, and full stack environments - offering a rare blend of communication and tech troubleshooting skills.

Overview

4
4
years of professional experience

Work History

Customer Service Associate

Wendy's Canada
Ottawa, Canada
05.2025 - Current
  • Delivered high-quality in-person customer support in a fast-paced service environment.
  • Resolved guest concerns quickly, maintained positive customer relations, and ensured satisfaction.
  • Recognized for professionalism, teamwork, and consistent performance during busy hours.

Full Stack Developer

John Finch Computers Ltd.
, Canada
11.2024 - Current
  • Collaborated closely with stakeholders to gather requirements and offer technical assistance.
  • Built and supported secure web applications using C#, .NET, Angular, SQL - ensuring smooth performance.
  • Handled end-to-end client communication, bug resolution, feature walkthroughs, and documentation.
  • Client-Remote

Software Developer

FLEXC
, Remote
10.2021 - 10.2024
  • Company Overview: Client: iTalent Canada
  • Led support for live applications used by Canadian clients - investigated tickets, provided bug fixes.
  • Conducted client demos, trained non-technical users, and provided ongoing application guidance.
  • Worked cross-functionally to improve system usability and ensure uptime.
  • Client: iTalent Canada
  • Remote

Education

Bachelor of Science - Computer Engineering

Graphic Era Deemed To Be University
India
05-2021

Skills

  • Escalations
  • Phone Support
  • HTML/CSS
  • SQL
  • Git
  • Postman
  • C#
  • NET
  • React
  • Empathy
  • Active Listening
  • Patience
  • Team Collaboration
  • Problem Solving

Projects

Client Portal Platform, 2024, FLEXC, Full Stack Delivery, Remote, Created secure login, ticketing, and notification system for client support portal., Enabled clients to view, submit, and track issues with real-time updates.

Timeline

Customer Service Associate

Wendy's Canada
05.2025 - Current

Full Stack Developer

John Finch Computers Ltd.
11.2024 - Current

Software Developer

FLEXC
10.2021 - 10.2024

Bachelor of Science - Computer Engineering

Graphic Era Deemed To Be University

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