SWAGATI SHRESTHA SAR
London,ON
Summary
Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.
Overview
5
5
years of professional experience
Work History
Shift Manager (Customer Representative)
Rajdhani Sweets And Restaurant
07.2022 - Current
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Excelled in every store position and regularly backed up front-line staff.
- Trained and mentored new employees to maximize team performance.
- Tracked receipts, employee hours, and inventory movements.
- Scheduled staff to establish adequate coverage during peak business hours.
Accounting Intern
Vijay Enterprises, Balangir
04.2021 - 02.2022
- Analyzed account information and reconciled financial discrepancies to maintain records integrity and compliance.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
Human Resources Intern
Odisha Hydro Power Corporation Ltd, India
01.2019 - 12.2020
- Maintained relationships with personnel using strong collaboration and teamwork skills.
- Assisted human resources and recruiting teams by scheduling phone screens and on-site interviews.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Developed strong written and verbal communication skills.
- Worked with HR team to coordinate company events.
Volunteer & Member
Bakul Foundation (NGO), India
08.2018 - 12.2018
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Assisted with special events and programs.
Education
Post Graduate Diploma Certificate - Business Management
Fanshawe College
London, On05.2022
Bachelor of Commerce - MAJOR IN BANKING
UTKAL UNIVERSITY, ODISHA
ODISHA, INDIA07.2020
Skills
- Team Development
- Verbalized
- Compliance Understanding
- Decision-Making
- Cash Handling
- Hiring and Recruiting
- Handling Customer Complaints
- Interpersonal Skills
- Safety Compliance
- Account Updating
- Data Entry Experience
- Microsoft Office Suite
Languages
English
Full Professional
Hindi
Full Professional
ODIA
Native or Bilingual
Accomplishments
- Volunteer at SICC Rotaract
- TREASURER & DIRECTOR: SICC Rotaract Club 2019
- Volunteer at Hospitality Department, SICC Business Conclave
- CO. DIRECTOR Marketing Department, SICC Business Conclave
- DIRECTOR Hospitality Department, SICC Business Conclave
Timeline
Shift Manager (Customer Representative)
Rajdhani Sweets And Restaurant
07.2022 - Current
Accounting Intern
Vijay Enterprises, Balangir
04.2021 - 02.2022
Human Resources Intern
Odisha Hydro Power Corporation Ltd, India
01.2019 - 12.2020
Volunteer & Member
Bakul Foundation (NGO), India
08.2018 - 12.2018
Post Graduate Diploma Certificate - Business Management
Fanshawe College
Bachelor of Commerce - MAJOR IN BANKING
UTKAL UNIVERSITY, ODISHA
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