Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Swagata Biswas

Kamloops

Summary

Effective professional with a friendly attitude and strong problem-solving skills, honed at Floret Playschool & Daycare. Proven ability to enhance patient experiences through effective communication and teamwork as a Doctor's Office Assistant. Skilled at managing sensitive information and improving operational efficiency while maintaining a calm presence under pressure.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Overview

4
4
years of professional experience

Work History

Floret Playschool & Daycare

Meher Nigar
01.2022 - 03.2025
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Doctor's Office Assistant Part-time

Pranab Biswas
04.2021 - 01.2025
  • Facilitated timely insurance claims processing by accurately verifying patient insurance information and submitting necessary paperwork.
  • Ensured accurate billing for patients by maintaining up-to-date knowledge of insurance policies, coding procedures, and office-specific financial practices.
  • Maintained confidentiality of sensitive patient information in compliance with HIPAA regulations, protecting both the practice and its clients.
  • Improved patient waiting times by effectively coordinating doctor schedules and booking appropriate appointment durations.
  • Assisted in conducting regular audits of medical records to maintain accuracy and identify any discrepancies requiring resolution.

Education

Master of Arts - Education Study

Thompson Rivers University
Kamloops, BC
12-2026

Bachelor of Arts - English Language And Literature

Premier University
Chattogram, Bangladesh
03-2021

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Critical thinking
  • Computer skills

Languages

English
Native or Bilingual
Bengali
Native or Bilingual
Hindi
Limited Working
French
Elementary

Timeline

Floret Playschool & Daycare

Meher Nigar
01.2022 - 03.2025

Doctor's Office Assistant Part-time

Pranab Biswas
04.2021 - 01.2025

Master of Arts - Education Study

Thompson Rivers University

Bachelor of Arts - English Language And Literature

Premier University

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Swagata Biswas