Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Svitlana Yusupova

Surrey,BC

Summary

Experienced banking professional with extensive experience in document management, customer relations, and administrative support. Expert in ensuring data accuracy, secure document handling, and resolving escalated issues. Proven ability to streamline processes and enhance client satisfaction.

Overview

5
5
years of professional experience

Work History

Document Analist

TD Bank
03.2024 - 08.2024
  • Demonstrated strong attention to detail while reviewing complex documents, ensuring that all information was accurate and uptodate.
  • Organized electronic filing systems for secure storage and easy retrieval of essential documents.
  • Imported electronic documents into document management system and updated document and record master database.
  • Finalized records in electronic records management system for proper classification and categorization.
  • Scanned, filed and transmitted various documents and adhered to digital filing procedures.

Personal Assistant

English360
06.2023 - 03.2024
  • Assisted manager in all aspects of business operations.
  • Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
  • Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
  • Increased customer satisfaction by providing exceptional administrative support and resolving issues efficiently.

Deputy Manager of Customer Service

Metro Cash & Carry
10.2019 - 08.2022
  • Managed escalated cases with professionalism and tact, maintaining strong relationships with key accounts despite challenging situations.
  • Enhanced customer satisfaction by implementing efficient service strategies and streamlining processes.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Followed through with client requests to resolve problems.

Education

Bachelor's - Translation

Kyiv National Aviation University
05.2023

Skills

  • Document organization
  • Report Generation
  • Quality Assurance
  • Attention to Detail
  • Archive management
  • Data accuracy
  • Document Management

Languages

English
Full Professional

Timeline

Document Analist

TD Bank
03.2024 - 08.2024

Personal Assistant

English360
06.2023 - 03.2024

Deputy Manager of Customer Service

Metro Cash & Carry
10.2019 - 08.2022

Bachelor's - Translation

Kyiv National Aviation University

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Svitlana Yusupova