MS Office
Svitlana Sieroshtan
MONTRÉAL,Quebec
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
4
4
Languages
Work History
PAD
Renaissance
Montréal
07.2021 - Current
- Recorded adjustments, pallet audits and tracked discrepancies
- Prepared and organized pallets with correct merchandise counts
- Greeted incoming customers and provided reliable, friendly customer service
Assistant Logistique Specialist
Fender International
Mont Saint Hilaire
10.2021 - 01.2022
- Processed and entered customer orders into database system.
- Updated account information to maintain customer records.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Store Associate
Dollarama
MONTRÉAL, Quebec
09.2019 - 10.2021
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Informed customers of current store promotions to encourage additional sales purchases.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Logistics Specialist
Vitral LTD
Kharkiv
03.2013 - 05.2015
- Processed sales orders and handled administrative functions like bookkeeping, purchasing, tracking and credit applications.
- Liaised between warehouse personnel and customer to facilitate account and operational needs.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints concerning work orders, invoices and shipments.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
- Tracked orders and notified customers of status or potential delays.
Skills
Retail materials management
Administrative support
Software
Adobe
Cargo
Timeline
Assistant Logistique Specialist
Fender International
10.2021 - 01.2022
PAD
Renaissance
07.2021 - Current
Store Associate
Dollarama
09.2019 - 10.2021
Logistics Specialist
Vitral LTD
03.2013 - 05.2015