Svitlana Shcherbyna
Calgary,AB
Summary
Highly-motivated employee with desire to take on new challenges. Team-oriented collaborator with excellent counseling skills, well-developed needs assessment, analytical and facilitation, exceptional communication and interpersonal skills.
Advanced experience working with clients from diverse backgrounds and appreciation of cultural diversities.
Overview
11
11
years of professional experience
Work History
Area Development Manager
Glovo (international courier delivery company)
Dnipro, Dnipro Region (Ukraine)
10.2021 - 02.2023
- Planned and facilitated meetings and focus-groups with courier fleet to find the best solutions of problems in their work.
- Organized training sessions for staff members on negotiation techniques.
- Negotiated contracts with partners (restaurants and cafes) within the region.
- Coordinated with cross-functional teams to perform new decisions testing and develop expansion and growth plans.
- Cultivated business partnerships to build lasting relationships with internal and external parties.
- Planned and facilitated meetings to share marketing plans, explain future business goals, analysis of results.
Logistics Supervisor
ATB (the biggest grocery chain in country)
Dnipro, Dnipro Region (Ukraine)
01.2012 - 06.2021
- Organized transportation of goods in accordance with requirements of our chain of grocery stores.
- Resolved problems that arose during transit by liaising with suppliers and carriers quickly and efficiently.
- Provided training and guidance to junior staff members on best practices within the logistics department.
- Provided smooth operations by maintaining communication with supervisors of other departments.
- Monitored logistics procedures, day-to-day workflow and employee performance to increase productivity.
- Developed monthly reports complete with project timelines, corporate metrics and productivity measurements.
Education
Master of Science - Management
Technical University
Dnipro (Ukraine)06.2006
Skills
- Persuasive Negotiations
- Exceptional Multi-Tasker
- Rapport and Relationship Building
- Superb Time Management
- Verbal and Written Communication
- Analytical Mindset
Accomplishments
- Twice recognized as the best employee of the corporation and awarded.
- Relaunched the company’s operations in the region under extreme war conditions with achievement of 90% of financial results of pre-war times.
- During work as a team leader, trained and developed more than twenty specialists top performers.
Languages
English
Professional
Ukrainian
Native/ Bilingual
Russian
Native/ Bilingual
Timeline
Area Development Manager
Glovo (international courier delivery company)
10.2021 - 02.2023
Logistics Supervisor
ATB (the biggest grocery chain in country)
01.2012 - 06.2021
Master of Science - Management
Technical University
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