Svitlana Pliuta
Edmonton,AB
Summary
Friendly and reliable offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.
Overview
11
11
years of professional experience
Work History
Cashier
ENJOY INVEST LLC
09.2015 - 08.2023
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Addressed customer needs and made product recommendations to increase sales.
- Tallied cash drawer at beginning and end of each work shift.
- Performed cash, card and check transactions to complete customer purchases.
Cashier
Restaurant GRAND PIANO
03.2014 - 08.2015
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Processed customer orders and accurately handled payment transactions.
- Counted money in drawers at beginning and end of each shift.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Handled cash with high accuracy and took care to check bills for fraud.
Waitress
Blomange
01.2013 - 02.2014
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Bussed and reset tables to keep dining room and work areas clean.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Processed orders and sent to kitchen employees for preparation.
- Inspected dishes and utensils for cleanliness.
Education
Master of Science - Business Economics
Podil State Agricultural And Technical University
Ukraine, Kamyanets-Podilsky06.2011
Bachelor of Science - Business Economics
Kamianets-Podilskyi National University
Ukraine, Kamianets-Podilskyi06.2010
Skills
- Payment Processing
- Returns Processing
- Payment Collection
- Cash Handling
- Customer Service
- Product Recommendations
- Cash Register Operation
- Customer Assistance
- Refunds and Exchanges
- Order Verification
Languages
English
Limited Working
Ukrainian
Native or Bilingual
Timeline
Cashier
ENJOY INVEST LLC
09.2015 - 08.2023
Cashier
Restaurant GRAND PIANO
03.2014 - 08.2015
Waitress
Blomange
01.2013 - 02.2014
Master of Science - Business Economics
Podil State Agricultural And Technical University
Bachelor of Science - Business Economics
Kamianets-Podilskyi National University
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