SVITLANA OSIPOVA
Québec,QC
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Managing Director
PT SURFDISCOVERY
05.2012 - 10.2022
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Monitored and coordinated workflows to optimize resources.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Led development of comprehensive business plan to maximize profitability and company performance.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Trained new employees on proper protocols and customer service standards.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Mitigated business risks by working closely with staff members and assessing performance.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reported issues to higher management with great detail.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Education
Master of Arts - Management
TAURIDA NATIONAL UNIVERSITY
Ukraine, Crimea, SimferopolSkills
- Problem-Solving Skills
- Goal Management
- Employee Performance Management System
- Advertising Initiatives
- Management Training
- Business Planning
- Client Meetings
- Project Management
- Client Relationships
- Sales Promotion
Timeline
Managing Director
PT SURFDISCOVERY
05.2012 - 10.2022
Master of Arts - Management
TAURIDA NATIONAL UNIVERSITY