SVITLANA MARCHUK

• Make improvements or modifications to current products
• Generate ideas for new products and researching resource availability and compliance with regulations
• Formulate own designed recipes based on Food Science principles and conduct numerous consumer testing for product evaluation
• Optimize recipes using Design Expert software to obtain the perfect ingredient ratio based on statistical analysis
• Continuous modification of designed formulation through trial and error until an accepted taste and texture is achieved
• Perform various quality tests (brix, pH, viscosity, moisture, etc) on food samples
• Conduct stability tests on various food products to test for off-flavours or changes in aroma and appearance as compared to the standard
• Evaluate and benchmark competitor products
• Develop extensions and improvements to food product lines
• Perform other duties as assigned by supervisor/manager
• Ability to work with new ideas of creativity in Food Product Development

• Developing and implementing HR strategies and initiatives aligned with the overall business strategy
• Bridging management and employee relations by addressing demands, grievances or other issues
• Managing the recruitment and selection process
• Overseeing HR practices, processes and strategies
• Planning and implementing training programs for staff
• Ensuring that employees follow best practices and company policies
• Overseeing the operations of the human resources department in an organisation
• Handling duties that include employee relations, managing payroll and ensuring compliance with laws and regulations at all levels

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

- Continue to develop the residential service to ensure it meets future needs and funding requirements.

- Plan and deliver residential staff training according company’s methods and legislative requirements. - Ensure Residential Facilities meet all legislative requirements, are safe, well-kept and inviting.

- Review and approve the completion, coordination and submission of clients’ requests.

- Manage the residential budget including regular reporting and implementing and maintaining cost control across the whole Residential Service.

- Provide “On Call” service to residential staff as needed.

- HR related matters: hiring, training, scheduling, quality assurance, firing.

- Making sure staff' adherence to company standards: attitude, attendance, productivity, quality.

• Accomplished multiple tasks within established timeframes.
• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Increased sales revenue by developing and implementing effective sales strategies.
• Built long-lasting client relationships through excellent customer service and consistent followups.
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• Making price tags and prices visible and presentable to consumers
• Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales, and to plan budgets