Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline

Svitlana Dakhno

Summary

Highly motivated and detail-oriented accounting graduate seeking a position as an Accounting Clerk to apply my knowledge and skills in a professional work environment. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Accounting Clerk position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

23
23
years of professional experience

Work History

Recreation Aide

Sage Hill Retirement Residence
10.2021 - Current
  • Assisting in the planning, organization, and implementation of meaningful programs; Evaluations of planned programs detailing individual participation, and charting; Building effective communication and good human relations with residents, families, and volunteers.
  • Communicated accurate information about available services and facilities to promote enrollment.
  • Prepared reports for management regarding status and progress of recreational activities.

Customer Service Associate

La Maison Simons Inc.
10.2019 - 03.2021
  • Customer service, using POS register, cash handling, inventory
  • Resolved customer's concerns with excellent communication and conflict management skills.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled billing and payment issues following guidelines, resolving disputes properly.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Sales Associate clerk

Winners & Home Sense
05.2016 - 03.2018
  • Customer service, cash handling, inventory
  • Problem-solving with excellent communication and conflict management skills.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels..
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Processed refunds and exchanges in accordance with company policy.
  • Helped customers complete purchases, locate items, and join reward programs.

Assistant Accountant

LTD “Korsun Oil”
04.2011 - 12.2015
  • Maintained detailed financial records of accounts receivable and payable status and bank reconciliations.
  • Evaluated and improved financial records to make important business decisions.
  • Maintained accurate and complete documentation to facilitate accounting and filing functions.
  • Assisted with monthly and quarterly income statements, balance sheets and cash flow reports to inform decision-makers.

Credit Manager

Credit union “Credit-Union”
07.2003 - 11.2011
  • Managed customer accounts including credit and collection, reviewing and approving
  • Implemented established collection policies and practices, including follow-up procedures for overdue accounts
  • Developed, analyzed and, if necessary, recommended updating the company's credit policy.
  • Investigated and evaluated customers for creditworthiness and potential risk factors.
  • Work cross-functionally with sales, management and other departments to maintain effective operations.
  • Analyzed applicants' financial status and credit and property evaluations to determine loan feasibility.
  • Reviewed and analyzed loan procedures.

Manager Recreation Department

Recreation and Arts Centre
05.2000 - 09.2003
  • Budget development and management; Developed goals and objectives for the recreation department
  • Ensure excellent service by responding to the immediate needs of all users; Trained/orientated, and provided work direction, instruction, and guidance to department staff.
  • Monitored and evaluated program performance to determine value and quality.
  • Developed and maintained positive relationships with community members, businesses and vendors to build trust and rapport.

Education

Diploma - Commerce: Accounting, Tax And Payroll

Sundance College, Calgary, AB
12.2023

Certificate - English Language

Bow Valley College
01.2020

Diploma - Bachelor of Arts degree with a focus in cultural studies and sociology

Ukraine
01.1997

Skills

  • MS Excel
  • Computerized Bookkeeping
  • Payroll
  • Sage Accounting Software
  • MS Word
  • MS Windows
  • MS Outlook
  • Problem-solving
  • Critical Thinking
  • Payroll Operations
  • Collections and Invoice Processing
  • Accounts Payable and Receivable
  • Time Management
  • Team Collaboration
  • Expense Account Management

Volunteer Experience

Ukrainian School at Assumption «Ridna Shkola», Calgary, Ukrainian language teacher-volunteer, 2018, present, I teach kids the Ukrainian language.

Timeline

Recreation Aide - Sage Hill Retirement Residence
10.2021 - Current
Customer Service Associate - La Maison Simons Inc.
10.2019 - 03.2021
Sales Associate clerk - Winners & Home Sense
05.2016 - 03.2018
Assistant Accountant - LTD “Korsun Oil”
04.2011 - 12.2015
Credit Manager - Credit union “Credit-Union”
07.2003 - 11.2011
Manager Recreation Department - Recreation and Arts Centre
05.2000 - 09.2003
Sundance College - Diploma, Commerce: Accounting, Tax And Payroll
Bow Valley College - Certificate, English Language
Ukraine - Diploma, Bachelor of Arts degree with a focus in cultural studies and sociology

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Svitlana Dakhno