Mariia Berdnikova
Calgary,AB
Summary
Hardworking Server with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. Maintained communication while working closely with servers, hosts and managers.
Overview
7
7
years of professional experience
Work History
Restaurant Manager
"Forest" restaurant
Kyiv
01.2020 - 10.2021
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Created detailed reports on weekly and monthly revenues and expenses.
Server
"Forest" restaurant
Kyiv
06.2017 - 01.2020
- Ensured that each guest was served courteously, quickly, and efficiently.
- Took orders from customers accurately and in a timely manner.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Assisted in training new servers.
Clinic Manager
LTD Spine+
Kyiv
11.2021 - 12.2023
- Managed daily operations of the clinic, including scheduling appointments and assigning staff.
- Collaborated with physicians and other staff members to improve clinical processes and patient outcomes.
- Oversaw recruitment of new personnel for the clinic, conducting interviews and making hiring decisions.
- Participated in meetings with internal stakeholders to discuss strategies for improving services offered by the clinic.
- Tracked, organized and counted clinic stock and supplies.
- Supervised internal and external communications by answering queries and complaints.
- Performed regular audits of patient charts to ensure accuracy of information recorded in medical records system.
Education
Master's Degree - Managment And Administration
State University of Telecommunication
Ukraine, Kyiv01-2023
Skills
- Staff Management
- Restaurant Operations Management
- Customer Service Best Practices
- Complaint Resolution
- Organization and Prioritization
- Customer-Oriented
Languages
English
Professional
Ukrainian
Native/ Bilingual
Polish
Limited
Russian
Native/ Bilingual
Timeline
Clinic Manager
LTD Spine+
11.2021 - 12.2023
Restaurant Manager
"Forest" restaurant
01.2020 - 10.2021
Server
"Forest" restaurant
06.2017 - 01.2020
Master's Degree - Managment And Administration
State University of Telecommunication
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