Summary
Overview
Work History
Education
Skills
Languages
Backing, Music, Exercising
Timeline
Generic

Sviatlana Taylor

Edmonton,AB

Summary

Adept at product merchandising and customer service, I significantly enhanced store performance at Hudson's Bay. My expertise in planogram execution and staff training, coupled with a keen attention to detail, led to surpassing monthly sales goals. I fostered team collaboration and customer satisfaction, driving sales through strategic merchandise placement and engaging customer interactions. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Completes efficient and well-organized stock replenishment with appealing displays to drive sales. Smoothly locate and palletize desired stock to support timely floor stocking. Driven and team-oriented with good sense of business and customer needs.

Overview

12
12
years of professional experience

Work History

Stock Merchandiser, Order Fulfillment

Hudson's Bay
07.2014 - Current
  • Inspected floor displays, noted missing items, and immediately replenished merchandise.
  • Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
  • Readied items for sales floor stocking by affixing tags and preparing shelf labels.
  • Stayed current on available products, store promotions, and customer service policies to better serve shoppers.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
  • Supported promotional plans by updating signage with price changes.
  • Managed seasonal merchandise transitions smoothly, minimizing disruption during high-traffic periods in the store.
  • Conducted regular audits of product placement accuracy according to planograms, ensuring consistent adherence to brand standards.
  • Improved customer satisfaction by promptly addressing inquiries and assisting with merchandise selection.
  • Received recognition from supervisors for consistently meeting or exceeding monthly sales goals through effective merchandising tactics.
  • Assisted in training new team members on merchandising best practices, contributing to overall team success.
  • Maximized product visibility through strategic placement of signage, highlighting promotions and new items.
  • Enhanced store sales by creating visually appealing and strategically organized product displays.
  • Maintained a clean and inviting store environment, ensuring an enjoyable shopping experience for customers.
  • Collaborated with store management to develop promotional strategies, driving increased foot traffic and sales.
  • Contributed ideas during brainstorming sessions for upcoming marketing campaigns and promotional events within the store location.
  • Reduced excess inventory by implementing effective markdown strategies and clearance initiatives.
  • Developed relationships with store employees, fostering collaboration on merchandising efforts across departments.
  • Proactively communicated with store management regarding inventory needs, ensuring timely replenishment of products and a well-stocked sales floor at all times.
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Answered customer questions and provided detailed product information.
  • Helped customers locate desired items and transfer oversized items to vehicles.
  • Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
  • Greeted customers and directed to requested products.
  • Processed and packaged stock items for customer purchases.
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
  • Collaborated with sales team to identify and fulfill customer needs.
  • Interacted with vendors, store managers and other stakeholders to maintain on-time deliveries.
  • Provided clerks with information to print on price tags such as price, mark-ups or mark-downs or style number.

Sales Associate, Customer Service, Cashier

Hudson's Bay
10.2012 - 06.2014
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Prioritized helping customers over completing other routine tasks in store.
  • Recommended complementary purchases to customers, increasing revenue.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Counted money in drawers at beginning and end of each shift.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Answered product questions using knowledge of sales and store promotions.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.

Education

Certificate - English As A Second Language

ESL Catholic School
Edmonton, AB

Certificate - First Aid,CPR And Safety Courses

Emergency Medical Education Services (EMES)
Edmonton, AB
02.2024

Skills

  • Customer Service
  • Product Merchandising
  • Planogram Execution
  • Merchandise stocking and replenishing
  • Loading and unloading
  • Merchandise Stocking
  • Product Labeling
  • Price Checking
  • Truck unloading
  • Staff Training
  • Staff Supervision
  • Attention to Detail

Languages

English
Professional Working
Russian
Native or Bilingual

Backing, Music, Exercising

Music helping me to relax, backing to pleased my friends and family and exercises are keep my body on good shape.

It is my little enjoy.

Timeline

Stock Merchandiser, Order Fulfillment

Hudson's Bay
07.2014 - Current

Sales Associate, Customer Service, Cashier

Hudson's Bay
10.2012 - 06.2014

Certificate - English As A Second Language

ESL Catholic School

Certificate - First Aid,CPR And Safety Courses

Emergency Medical Education Services (EMES)

Similar Profiles

CREATE PROFILE
Sviatlana Taylor