Dedicated and enthusiastic individual, with a keen eye for detail, seeking an opportunity to make a meaningful contribution towards improving people’s lives. Diverse background includes 18+ years’ experience as a medical transcriptionist, 10+ years’ experience in administrative support, as well as extensive internal and external customer support. Comfortable working both independently and as part of a team.
Overview
33
33
years of professional experience
Work History
Medical Transcriptionist
SELF-EMPLOYED
Mission Viejo
01.2006 - Current
Transcribing medical and psychiatric reports with 99+ percent accuracy and entering reports into electronic medical records system.
Trained 5 transcribers on client-specific transcription procedures and how to accurately transcribe several doctors’ dictations, resulting in improvement of turnaround times.
Providing individual support for a psychiatrist with specific transcription requirements.
Product Marketing Representative, Senior
EXPERIAN, INC.
Costa Mesa
05.2003 - 01.2005
Product development, implementation, and promotion of Experian’s fraud prevention products.
Market research and analysis to create business plans, business requirements, and marketing plans.
Trained salesforce and clients on product capabilities.
Sales and Service Representative
EXPERIAN, INC.
Costa Mesa
12.2000 - 04.2003
Worked closely with account executive to provide superior customer service to over 20 clients.
Provided training on Experian’s products and services to clients.
Identified client needs and sales opportunities, entered and tracked in Salesforce.
Business Development Executive (Promotion)
EXPERIAN INTERNATIONAL LIMITED
Nottingham
04.1999 - 11.2000
Carried out feasibility studies for the establishment of consumer credit bureaus in international markets.
Scheduled meetings and met with international financial institutions and legislators governing data sharing practices. Countries visited included Bahrain, Germany, and India.
Liaised with clients and Experian offices in over 15 countries.
International Bureau Executive (Promotion)
EXPERIAN INTERNATIONAL LIMITED
Nottingham
08.1997 - 03.1999
Promoted to this position in August 1997 and took on the following duties in addition to those listed below:
Responsibility for marketing materials. Created a brochure outlining Experian’s international bureau services.
Liaised with and supported eight Experian offices outside the UK.
Senior Secretary
EXPERIAN INTERNATIONAL LIMITED
Nottingham
01.1996 - 07.1997
Managed calendars of CFO and International Bureau Director.
Managed extensive international travel arrangements.
Organized and coordinated international client visits.
Prepared financial reports for presentation to the Experian Board of Directors.
Typed correspondence and reports.
Provided telephone support for international bureau team and CFO.
Marketing Assistant
THE NOTTINGHAM GROUP (Educational equipment sales)
Nottingham
04.1993 - 12.1995
Involvement in product selection and resourcing, compilation and proof-reading of catalog copy, product pricing, and photography sessions.
Competitor analysis and production of monthly statistical reports.
Assisted marketing managers with promotional activities.
Took on full responsibility for Music product range in 1995.