Svetlana Kluchko
Sales representative
Edmonton,Canada
Summary
Enthusiastic Sales and Customer Service professional with 15 years expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
- Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
16
16
years of professional experience
Work History
Jewellery Sales Representative
Charm Diamond Centre
09.2019 - 01.2023
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Asked open-ended questions to determine exactly what customers required, available budgets and target recipient for each purchase.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Completed store opening and closing procedures as per company guidelines.
- Informed customers of current store promotions to encourage additional sales purchases.
- Provided dynamic service to customers through active engagement, direct eye contact, and well-honed listening skills.
- Upsold warranties and purchase add-ons to customers to drive sales revenues and achieve sales goals.
- Supported loss prevention goals by monitoring shopper behavior.
- Developed extensive conflict resolution skills as result of diffusing tense situations with unhappy customers.
- Attended company trainings and seminars on such topics as customer engagement strategies, marketing and promotions and attaining sales goals and milestones.
- Informed customers of upcoming promotions.
Sales Representative
Paris Jewelers
Edmonton , Alberta
02.2017 - 09.2019
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
Sales Representative
Mappins Jewellers
Edmonton , Alberta
2007.03 - 2017.01
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
Education
High School
DCA Certified
Skills
- New Business Opportunities
- Continuous Improvement Strategies
- Product Management and Pricing
- Needs Understanding
- Closing Sales
- Onsite Product Demonstration
- Post-Sales Support
- Converting Leads
- Revenue Generation
- Prospecting and Cold Calling
- Profit Target Achievement
- Sales Expertise
- Consulting with Customers
- Sales Generation
- Complex Problem-Solving
- Persuasive Negotiations
- Commission Sales
- Quotas and Goals
- Acquiring New Customers
- Upselling Techniques
- Reading Comprehension
- Educational Opportunities
Timeline
Jewellery Sales Representative
Charm Diamond Centre
09.2019 - 01.2023
Sales Representative
Paris Jewelers
02.2017 - 09.2019
Sales Representative
Mappins Jewellers
2007.03 - 2017.01
High School
DCA Certified
Similar Profiles
Randy RichardsRandy Richards
Assistant Manager at Charm Diamond CentresAssistant Manager at Charm Diamond Centres
DHRUV PATELDHRUV PATEL
Sales Professional at Charm Diamond CentersSales Professional at Charm Diamond Centers
LYNCHEN NEPOMUCENOLYNCHEN NEPOMUCENO
SALES CONSULTANT at CHARM DIAMOND CENTRESSALES CONSULTANT at CHARM DIAMOND CENTRES
Shawn GreenlawShawn Greenlaw
Bartender/Head of Expo at The Hard DeckBartender/Head of Expo at The Hard Deck
RYAN BAULRYAN BAUL
Automotive Service Technician Apprentice at SHERWOOD PARK CHEVROLETAutomotive Service Technician Apprentice at SHERWOOD PARK CHEVROLET