Suzzanna Pearl

Claim Supervisor

Keenan & Associates

07.2001 - Current

Monitored performance metrics regularly, identifying areas for improvement and implementing corrective measures accordingly with active diary on all claims.
Assisted in training, leadership and guidance of claims adjusters, ensuring they were adequately reserving, mitigating and moving files toward settlement and possessing the necessary skills and expertise to excel in their roles by providing internal as well as external trainings when needed.
Always maintained a positive work environment that promoted collaboration, teamwork, and open communication among staff members by leading up monthly and updated team meetings as appropriate.
Managed a diverse caseload, prioritizing tasks effectively to meet strict deadlines and maintain quality standards, inclusive of approving delays, notices, PIPS reports, reserves, litigation referrals, sub-rosa and review of all open claims at regular intervals.
Oversee and attend quarterly file reviews and handle special projects as required.
Review/approve all settlements over $50K and under $100K as well as approve accurate reserving under $200K.
Increased accuracy in claim evaluations through comprehensive documentation and attention to detail.
Addressing timely resolution of escalated claims by working closely with legal counsel and examiners.
Conducted regular audits of claim files, ensuring compliance with company policies and industry regulations at regular diary intervals not to exceed the standards of greater than 180 days.
Oversee Claims Examiners, Claims Assistants, technicians and file clerks.
Enhanced team productivity by providing ongoing training and mentorship to claims adjusters.