SUZZANE BASABICA
Calgary,AB
Summary
Service oriented hospitality professional experienced in high volume food service and guest engagement. Ensures high standards of cleanliness, supports food and beverage operations, and excels in fast paced airport environments. Committed to enhancing guest experiences through teamwork and attention to detail.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Lounge Agent
Swissport Canada Ltd Aspire
Calgary, Alberta
08.2026 - Current
- Streamlined guest check-in flow, reducing wait times and enhancing lounge throughput.
- Addressed customer inquiries and complaints, leading to measurable increases in guest satisfaction scores.
- Maintained lounge cleanliness and compliance checks to ensure a safe and welcoming environment.
- Processed payments and verified IDs accurately, reducing transaction errors and ensuring legal compliance.
- Set up food and beverage areas in Aspire Lounge for guest service.
Culinary Team Member / Kitchen Assistant
Calgary Stampede
Calgary, AB
03.2026 - Current
- Assisted chefs with food preparation, portioning, and plating to ensure timely service in a high-volume kitchen.
- Maintained food safety, sanitation, and hygiene standards in accordance with health regulations.
- Supported station setup and stocked ingredients to streamline workflow during busy service periods.
- Collaborated with kitchen teams to deliver quality meals efficiently.
- Followed proper food storage, labeling, and inventory rotation procedures.
- Cultivated time management, communication, and teamwork skills in a fast-paced culinary setting.
Administrative Assistant
3 Marias Corporation
Calgary, AB
07.2022 - Current
- Managed multi-line phone system, routing calls, delivering messages, and greeting visitors to enhance communication flow.
- Answered multi-line phone systems, routed calls, delivered messages to staff, and greeted visitors.
- Ensured accurate record-keeping with diligent data entry and database management.
- Maintained accurate records through meticulous data entry and organized database management for easy access.
- Streamlined document organization through effective file maintenance and archiving, facilitating quick retrieval.
Crew Member
McDonald's
Calgary, AB
03.2022 - Current
- Provided exceptional customer service and hospitality in a fast-paced, team-driven environment.
- Supported kitchen and front-line operations, ensuring compliance with food safety standards.
- Developed efficiency in multitasking during peak hours, contributing to streamlined workflows.
- Enhanced problem-solving and communication skills through daily customer interactions with diverse clientele.
- Acquired foundational experience in food handling and quality control, contributing to high cleanliness standards in culinary environments.
Education
Diploma - Culinary Arts
Southern Alberta Institute of Technology (SAIT)
Calgary, ABHigh School Diploma -
Father Lacombe High School
Calgary, ABSkills
- Food & Beverage Service
- Food Preparation
- Food Safety Practices
- Sanitation practices
- Booking Systems
- Reservation Management
- Stock Management
- Customer Experience
- Hospitality
- Multitasking
- Time Management
- Problem Solving
- Teamwork
- Communication
Certification
Ultimate Achiever Award, WHMIS Certificate (2024)
Timeline
Lounge Agent
Swissport Canada Ltd Aspire
08.2026 - Current
Culinary Team Member / Kitchen Assistant
Calgary Stampede
03.2026 - Current
Administrative Assistant
3 Marias Corporation
07.2022 - Current
Crew Member
McDonald's
03.2022 - Current
Diploma - Culinary Arts
Southern Alberta Institute of Technology (SAIT)
High School Diploma -
Father Lacombe High School