Suzy Silva

• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Processing Offer letters, salary increases, demotions and organization team structures.
• Strengthened communication skills through regular interactions with directors and HRBP'S.
• Leveraged software tools effectively, streamlining data management processes across the department.

• Interpreted and explained human resources policies, procedures or regulations.

• Compiled and updated employee files to document employee actions and information on payroll and benefits actions.

• Conducted employment verification and background investigation to facilitate hiring process. Guided employees through automated self-service platform for real-time attendance tracking and queries.

•Researched and resolved employee questions and issues via email and phone.

•Handled customer complaints courteously using appropriate techniques, problem-solving skills and follow-up logs.

• Provided training for Safe spinning and Cash shipments.

•Improved product knowledge skills to understand customer needs and provide real, effective solutions.

•Met and exceeded sales goals by promoting bank products and services in customer interactions.

• Maintained confidentiality of bank records and client information.

•Researched and resolved customer issues on personal savings, checking and lines of credit accounts.

•Trained employees on cash drawer operation.

•Performed transactional, operational and customer support tasks through knowledge of bank procedures and products.

•Performed basic administrative tasks regarding banking products by handling phone calls, inquiries and emails.

•Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.

•Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.

•Retained product, service and company policy knowledge to serve as resource for both coworkers and customers. •Assisted teammates with sales-processing tasks to meet daily sales goals.

•Adhered to company initiatives and achieved established goals.

•Greeted guests and gathered information to seat groups or place on waitlist.

•Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.

•Tracked seated guests and available seating using computer-based and mobile reservation software.

•Severed prepared meals and created desserts.